Hi, I’m
Chloe Derus
Jacksonville,FL
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking abilities and customer service skills at Willie Sue's to enhance dining experiences, achieving commendable levels of guest satisfaction. Expert in safe food handling and team collaboration, I consistently delivered superior service, evidenced by positive feedback and a track record of resolving complaints with professionalism.
Overview
4
years of professional experience
Work History
Willie Sue's
Waitress
07.2022 - 07.2024
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
- Resolved guest complaints with empathy and professionalism, restoring guest satisfaction and loyalty.
- Provided training to new servers, improving team efficiency and consistency in service quality.
- Adapted service approach to accommodate guests with dietary restrictions, ensuring positive dining experience for all.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Publix
Bagger
06.2020 - 07.2022
Job overview
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Bagged customer purchases while paying mind to industry best practices.
- Maintained customer satisfaction by assisting with carrying out goods.
- Answered customer inquiries and provided product guidance.
- Contributed to positive work culture through effective communication and collaboration with coworkers.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Education
Central Carolina Technical CollegeSumter, SC
Associate of Arts from Art
05.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Order Taking
- Cash Handling
- Safe Food Handling
- Hospitality service expertise
- Handling Complaints
- Menu Recommendations
- Food Running
Languages
Sign Language
Limited Working
Timeline
Waitress
Willie Sue's
07.2022 - 07.2024
Bagger
Publix
06.2020 - 07.2022
Central Carolina Technical College
Associate of Arts from Art
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