Chloe Donley
Englewood,OH
Summary
Professional with strong background in customer service and office administration, ready to excel in front-facing role. Adept at handling inquiries, managing schedules, and ensuring smooth operations. Known for strong teamwork, adaptability, and delivering consistent results. Skilled in communication, problem-solving, and maintaining welcoming environment.
Overview
3
3
years of professional experience
Work History
Front Desk Assisitant
Center for Facial and Oral Surgery
02.2024 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Developed and maintained positive relationships with patients for satisfaction.
Assistant Manager
LA Tan
12.2022 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Store Manager
Palette of Threads Boutique
04.2021 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Milton Union High School
West Milton, OH05.2021
Skills
Excellent Communication
Problem-solving skills
Time Management
Hospitality services
Documentation and Recordkeeping
Scheduling appointments
Attention to Detail
Multitasking and Organization
Customer Service
Timeline
Front Desk Assisitant
Center for Facial and Oral Surgery
02.2024 - Current
Assistant Manager
LA Tan
12.2022 - 01.2024
Store Manager
Palette of Threads Boutique
04.2021 - 01.2023
High School Diploma -
Milton Union High School
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