Chloe Duong
Alhambra,California
Summary
Proven track record of enhancing patient satisfaction and operational efficiency at UC Irvine Medical Center through expert phlebotomy skills and empathetic patient care. Adept at leveraging computer skills and a goal-oriented mindset to support team success. Demonstrates exceptional teamwork, problem-solving abilities, and a commitment to professionalism. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
4
4
years of professional experience
Work History
Intern
247 Care At Home
06.2024 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed and maintained relationships with key internal stakeholders.
Phlebotomy Technician
UC Irvine Medical Center
02.2021 - Current
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Packaged and shipped specimens to central lab daily.
- Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
Intern
Industricare Medical Group
11.2020 - 02.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Collaborated with senior management on new initiatives to build confidence.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Education
Bachelor of Science - Health Sciences
California State University - Dominguez Hills
Carson, CA12.2024
Associate of Arts - Social Sciences
East Los Angeles College
Monterey Park, CA06.2016
Skills
- Teamwork and Collaboration
- Quick Learner
- Computer Skills
- Multitasking and Organization
- Goal-oriented mindset
- Interpersonal and Social Skills
- Attention to Detail
- Flexible Schedule
- Professionalism and Etiquette
- Research and analysis
- Microsoft Office Suite
- Problem-Solving
Languages
Vietnamese
Native or Bilingual
Additional Information
Reliable transportation
Timeline
Intern
247 Care At Home
06.2024 - Current
Phlebotomy Technician
UC Irvine Medical Center
02.2021 - Current
Intern
Industricare Medical Group
11.2020 - 02.2021
Bachelor of Science - Health Sciences
California State University - Dominguez Hills
Associate of Arts - Social Sciences
East Los Angeles College
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