Lufthansa systems- NetLine
Chloe Earley
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching and developing a team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager of Crew Scheduling
Air Transport International
Wilmington, OH
03.2024 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans to ensure compliance and on time performance is met.
- Enhanced internal and external customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-value delivery of crew staffing to meet company and customer goals.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
Supervisor of Crew Scheduling
Air Transport International
145 Hunter Dr, Wilmington, OH 45177
10.2021 - 03.2024
- Daily implementation of FAR 121.5 sub part S, FAR 121.467, and FAR 117.
- Guided the department through ad-hoc situations to implement the best solution for crew members and the operation.
- Managed a department of 20 employees, to streamline daily operations, developed training, and handle the full department schedule.
- Handle weekly extra pay for the crew scheduling department.
- Increased team productivity by laying out clear expectations for crew schedulers.
- Streamlined operations through regular process reviews and implementing any necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- With timely and accurate responses to inquiries, concerns, and providing effective solutions, customer satisfaction improved.
- Collaborated with other departments to achieve organizational goals.
- Worked along side sales department to insure all crew needs were met to run a charter or scheduled flying.
- Worked along side the travel department to insure all crews had adequate lodging, food and transportation that followed CBA guidelines.
- Worked along side dispatch to ensure pilots were legal operate scheduled flight with current weather and airport restrictions.
- Conducted yearly performance evaluations for staff members, identifying areas of improvement and setting out a plan for development.
- Mentored staff members in career development, by sharing knowledge from years of experience.
- Demonstrated commitment to the organization''s core values, lead by example and fostered a culture of excellence.
- Developed and updated tracking spreadsheets for process monitoring, financials and reporting.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various daily tasks.
Senior Crew Scheduler
Air Transport International
145 Hunter Dr, Wilmington, OH 45177
05.2019 - 10.2021
- Over viewed daily scheduling of over 500 pilots and 40 flight attendants
- Improved crew scheduling efficiency by helping develop and implement new software, an procedures.
- Enhanced employee accuracy and efficiently within the department by timely distributing work assignments daily.
- Trained new schedulers on FARs, department and company procedures in a classroom and on desk setting.
- Managed schedule changes in a timely manner to minimize disruptions to both the crew members and the operation.
- Developed strong relationships with crew members through regular communication regarding schedule changes, and ad-hoc situations.
Crew Scheduler
Air Transport International
145 Hunter Dr, Wilmington, OH 45177
04.2018 - 05.2019
- Learned FAR 121.5 SUB S, FAR 121.467, and FAR 117 along with the Pilots Collective Bargaining Agreement (CBA).
- Worked in daily operations to implement the above FARs and CBA proficiently
- Fostered relationships with pilots and other departments by making sure lines of communication were clear and efficiency was met to solve any situations.
Customer Service Representative
R & L Carriers
600 Gillam Rd. Wilmington, OH 45177
10.2017 - 04.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Manager
Colony 7 Cinemas
726 E Main St #9, Lebanon, OH 45036
03.2016 - 10.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Handled payroll for 10 employees
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
High School Diploma -
Wilmington High School
Wilmington, OH05.2016
Skills
- Staff Development
- Processes and Procedures
- Staff Discipline
- Training and Mentoring
- Complex Problem-Solving
- Lufthansa, CrewTrac, TAConnections and Sabre RED Experience
- Schedule Development
- Critical Thinking
- Customer Service
- Problem Solving
- Industry Knowledge
- Task Prioritization
Accomplishments
Presented with an award for outstanding performance and superior dedication. Chosen as 1 of 4 employees out of the company to receive this award.
Certification
Top graduate of Dale Carnegie course in 2023
Affiliations
- Passionate photographer
- Avid camper and hiker
Software
Sabre CrewTrac
Sabre RED- travel booking
TAConnections- Crew Connect
Microsoft Office- Teams, Outlook, Excel, Word
References
References available upon request.
Timeline
Manager of Crew Scheduling
Air Transport International
03.2024 - Current
Supervisor of Crew Scheduling
Air Transport International
10.2021 - 03.2024
Senior Crew Scheduler
Air Transport International
05.2019 - 10.2021
Crew Scheduler
Air Transport International
04.2018 - 05.2019
Customer Service Representative
R & L Carriers
10.2017 - 04.2018
Assistant Manager
Colony 7 Cinemas
03.2016 - 10.2017
High School Diploma -
Wilmington High School