Chloe Eason
Spokane Valley,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Looking to transition into a project coordinator role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Allegiance Fundraising Group
06.2022 - Current
- Coordinated "Pledge Drive" - PBS fundraising week - Managed gifts available to donors, incoming payments
- Answering phone calls from donors based in Oklahoma at OETA's PBS Station
- Managed a high volume of incoming customer calls ~100/week, addressing inquiries, resolving issues, and providing exceptional service
- Successfully de-escalated tense situations, turning frustrated customers into loyal advocates through effective problem-solving and empathy
- Efficiently managed multiple communication channels, handling incoming calls, responding to emails, and processing data entry tasks simultaneously
- Proficiently used CRM software to document customer interactions, track inquiries, and manage follow-up activities, contributing to a comprehensive customer database
- Collaborated with cross-functional teams, including sales, billing, and technical support, to resolve complex customer issues and ensure a seamless customer experience
- Consistently received positive customer feedback and recognition for exceptional service, contributing to high levels of customer satisfaction and retention.
Medical Referral Clerk
Signature Performance
06.2022 - 02.2023
- Coordinated monthly based projects: retrieving results from outside clinics at 60 days, 120 days, and 180 days after referral was placed
- Received, track, and obtain insurance authorization from in-network and out-of-network providers for TRICARE prime patients
- Processed and researched ~1,300 referrals a month from physicians on base going out to providers all over the USA
- Reviewed referrals for administrative completeness and research covered benefits prior to processing
- Greets patients at a front desk/waiting room in referral center or
- Ce setting
- Provided general instructions to patients and ensured patients had necessary documentation for referred health care services
- Answered main
- Ce phone line(s)
- Directed telephone calls to appropriate sections for assistance, handles independently or takes messages as required
Producer/Host
The Millie Group
05.2022 - 08.2022
- (15-20 hours a week)
- Participated in face-to-face client meetings and customer visits with potential clients
- Conducted market research and company research regarding a specific industry or company, including market trends/opportunities, technology description, competitive landscape, etc
- Hosted and organized virtual events pertaining to different topics
- Performed admin tasks such as calendar scheduling and document organization
- Communicated with colleagues regarding scheduling
- Updated records relating to clients and events
- Mentored incoming employees regarding different daily tasks
- Developed schedules for production, editing, and duplication for timely delivery
Business Development Intern
Millie Group
01.2022 - 04.2022
- Participated in face-to-face client meetings and customer visits with potential clients
- Conduct market research and company research regarding a specific industry or company, including market trends/opportunities, technology description, competitive landscape, etc
- Worked alongside a team of interns under the direction of Millie's Co CEO
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Maintained client information and accounts in company databases.
- Collaborated with sales and marketing departments to support client acquisition.
Teacher Assistant
American School of Milan
10.2019 - 08.2020
- Created a classroom environment conducive to learning
- Prepared instructional materials and classroom displays for teachers
- Developed, planned, and prepared classroom activities
- Developed good relationships with students and staff to promote trust
- Built strong relationships with students, staff and parents
- Engaged students with diverse teaching strategies, hands-on activities and technology-based approaches.
Education
International Baccalaureate -
High School Diploma -
American School of Milan
Milan, Italy06.2021
Skills
- Cash Register Operations
- Effective Written and Verbal Communication
- Customer Order Management
- Program Management
- Program Reviews
- Public Speaking
- Schedule Management
- Team Coordination
Certification
- The fundamentals of Digital Marketing , Google Program - Issued February 2022
- Inbound Marketing Certification, Hubspot Academy - Issued June 2022
Timeline
Customer Service Specialist
Allegiance Fundraising Group
06.2022 - Current
Medical Referral Clerk
Signature Performance
06.2022 - 02.2023
Producer/Host
The Millie Group
05.2022 - 08.2022
Business Development Intern
Millie Group
01.2022 - 04.2022
Teacher Assistant
American School of Milan
10.2019 - 08.2020
International Baccalaureate -
High School Diploma -
American School of Milan
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