CHLOE EPHRAIM
Melissa
Summary
Versatile business leader bringing seventeen years of experience as an accomplished Senior Enablement and Operations Lead Executive. Strategic problem-solver, change manager and visionary executive with success implementing plans to meet current and future needs. Key expertise in Sales, Marketing, Communications, and Healthcare Industries.
Overview
2
2
years of professional experience
Work History
President /Senior Project Manager
Elite Innovations
03.2023 - Current
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Enhanced client satisfaction through timely delivery of high-quality project outcomes.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Implemented innovative solutions to overcome project challenges, resulting in higher success rates.
- Optimized workflows by implementing new project management tools, leading to increased productivity among team members.
- Collaborated with business analysts to gather requirements, ensuring projects met client needs and expectations.
- Delivered high-quality results by fostering a culture of accountability among team members and setting clear performance expectations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
SENIOR SALES ENABLEMENT MANAGER
SCORPION DESIGN
10.2021 - 01.2023
- Managed, designed and built out digital intranet (Seismic) to Scorpions Sales Organization.
- Created and maintained sales standard operating procedures, and rules of engagement.
- Implementation of new sales methodologies and business intelligence tools.
- Project Managed Outreach.io roll out for outbound sales, subsequently an increase in both seller efficiency and discovery call hold rate by 18% in Q2 2022.
- Utilized cross-functional strategies between three departments and third party vendors to house, created and organized supporting sales information and lyrics, created interactive sandbox demo environment, these efforts were proven to steadily increase sales goals Q/Q by 5%-8%.
- Spearheaded, project managed, designed, built (coded), trained and implemented a new demo environment to all of sales, two vertical focus.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Liaised with sales, marketing, training, and management teams to develop solutions and accomplish shared objectives.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Capitalized on solutions presented by proprietary CRM software to enhance lead prospecting and sales management.
- Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals.
- Exercised advanced cross-functional leadership
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Education
Salesforce Administrative Certification - Salesforce Training
Trailhead
06.2024
SALES METHODOLOGY CERTIFICATION -
GAP SELLING
Dallas, TX2021
LEADERSHIP COMMUNICATIONS CERTIFICATION -
EOS WORLDWIDE
Buffalo, NY2019
BACHELOR OF ARTS -
COLLIN COLLEGE
Plano, TX2014
Skills
- Policy Creation Systems Creation Sales Training Trend Assessment Reporting Analytics Marketing Call Analysis Profit Analysis & Forecasting Client Retention Coaching Quality Assurance Recapturing Revenue Performance Reviews Marketing Management Project Management
- Microsoft Suite Mondaycom HubSpot G-Suite Outreachio Seismic Reprise Lattice Slack Proprietary Systems Sales Methodologies Dental Intel Dentrix Hover Networks ZoHo CRM Millennium MedSpa Medent Curve Dental Software Care Credit SimplePay Lending Club Vagaro DropBox Google Docs Ninetyi0
Additional Information
- REGIONAL DIRECTOR OF SALES OPERATIONS, CONCIERGE DENTAL GROUP, DALLAS, TX | SEPTEMBER 2015 TO OCTOBER 2021
Concierge Dental Group is a specialty dental practice, a $20M operation with four locations in the Western New York region. At Concierge Dental Group we provide general and specialty dental services in a luxury spa like setting. Hired to recapture lost patient leads and gain returns on marketing and treatment investments, full cycle recruiting, train and build salespersons for hub location, systems creation and refinement, analysis, project management, tracking and ultimately a CRM creation.
- Clinical communications management and coaching.
- Optimized clinical scheduling (scheduled to or over production / collection goal).
- Collection forecasting.
- Treatment plan management and tracking.
- Clinical operations oversight multiple locations.
- Acquisition auditing and transition planning.
- Created, maintained and implemented sales standard operating procedures (SOPs) that improved the effectiveness and productivity of the administration teams by 30%.
- Pinpointed inefficiencies within the existing clinical workflow using practice management tools and identified scheduling issues that did not maximize profitable appointments; implemented a new patient outreach program to increase profit flow.
- Analyzed clinical team procedures to ensure efficiency and increased production value and financial collections.
- Created KPI systems for all departments to maximize efficiency and provide opportunities for growth.
- Provided mentorship to the clinical teams and administrative staff by coaching, providing direction, and/or feedback to contribute to consistent team growth.
- Positive culture curator: team building, communications and enrichment activities, clubs and trainings.
- Utilize feedback from managers and associates to analyze performance data, financial metrics, and trends; created a system to assess and understand areas where the clinical and sales processes fell short.
- Spearheaded team communications and meetings to ensure all action items are discussed and executed by respective team members.
- Report the team activity metrics and statistics stakeholders, clinical leadership weekly/monthly/quarterly.
- Optimize inefficiencies discovered in the sales process audit.
- Align and collaborate with the Marketing Department during rebrand and promotional sales rollouts.
- Founded meeting cadence which ultimately led to executive board and leadership team creation.
Timeline
President /Senior Project Manager
Elite Innovations
03.2023 - Current
SENIOR SALES ENABLEMENT MANAGER
SCORPION DESIGN
10.2021 - 01.2023
Salesforce Administrative Certification - Salesforce Training
Trailhead
SALES METHODOLOGY CERTIFICATION -
GAP SELLING
LEADERSHIP COMMUNICATIONS CERTIFICATION -
EOS WORLDWIDE
BACHELOR OF ARTS -
COLLIN COLLEGE
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