Chloe Estill
Loganville,Ga.
Summary
Dynamic Insurance Billing and Collection Specialist at Pruitt Health with a strong track record in revenue cycle management. Demonstrated success in increasing collections efficiency and resolving complex billing issues, contributing to improved financial performance. Skilled in fostering effective communication and teamwork, ensuring compliance, and maintaining accurate records for timely reimbursements. Committed to enhancing customer satisfaction through strategic problem-solving and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pruitt Health
Norcross, GA
08.2022 - Current
- Company Overview: Insurance Billing.
- Performs all billing and follow-up functions, including the investigation of payment delays resulting from pended claims, with the objective of receiving appropriate reimbursement based on services delivered, and ensuring that the claim is paid or settled in the timeliest manner possible.
- Adapts to learning new processes, concepts, and skills; seeks and responds to regular performance feedback from the team lead, and provides upward feedback, as needed.
- Maintains positive work relationships with members of their own and other teams to communicate effectively and ensure compliance with cross-team responsibilities.
- Provided support on special projects related to billing and collections as assigned by management.
- Maintained accurate records of all accounts receivable activities including invoices, payments and adjustments.
- Researched customer accounts when necessary to determine payment status or resolve disputes over charges or fees.
- Followed up with past due accounts via phone calls or emails in a professional manner.
- Monitored overdue accounts using automated information systems.
- Reconciled discrepancies between invoices and payments received.
- Analyzed historical data from previous months' billing cycles in order to identify any trends or anomalies in customer behavior.
- Contacted insurance companies to check status of claim payments.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Recorded information about status of collection efforts.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Medical Answering Service
Carolyn’s Communications
Loganville, GA
04.2019 - 07.2022
- Company Overview: Medical Answering Service.
- Medical Answering Service.
- Managed a high volume of inbound calls, handled a large caseload of phone inquiries, and provided efficient and effective call management.
- Accurately and efficiently documented client information, maintained comprehensive and up-to-date records, and ensured data integrity and accuracy.
- Successfully managed multiple tasks simultaneously, prioritized tasks effectively, and maintained focus and efficiency in a fast-paced environment.
- Identified needs of customers promptly and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
- Collaborated effectively with members, contributed to a positive and supportive work environment, and demonstrated strong teamwork skills.
Retail
Stone Mountain Pecan
09.2018 - 01.2019
- Maintained a clean and orderly retail environment.
- Organized merchandise displays in retail stores to ensure optimal presentation.
- Performed opening and closing procedures for the retail location.
- Enhanced customer journey by developing custom showrooms across retail dealerships.
- Managed inventory levels at all retail locations within assigned territory.
- Prepared and served food items according to Stone Mountain Park standards.
- Provided excellent customer service to guests in a fast - paced environment
Customer Service Representative
Two Men and a Truck
08.2018 - 09.2018
- Provided exceptional customer service, addressing concerns, and ensuring customer satisfaction.
- Greet customers, and make a positive first impression.
- Work with customers to ensure that their needs are met.
- Address customer concerns, and provide excellent service.
- Maintain accurate records of moves and inventory.
- Accurately complete move paperwork with the customer.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
Pizza Hut
Snellville
06.2018 - 07.2018
- Greet customers, take orders accurately, and ensure a positive experience.
- Maintain a friendly and professional demeanor.
- Accurately take and process orders, including phone orders.
- Ensured orders were prepared and delivered promptly.
- Managed cash handling and transactions accurately.
- Worked effectively with team members in a fast-paced environment.
Shift Leader
Duke’s Market & Nursery
Loganville, Ga
08.2017 - 05.2018
- Managed daily operations, opening and closing procedures, cash handling, and inventory management.
- Ensured smooth operation, making sure company policies are being followed while leading and directing staff during their scheduled shifts.
- Addressed questions and concerns promptly, and professionally.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Coordinated shift workers for inventory receiving, auditing, and restocking.
- Assisted in training new employees on shift operations.
Education
High School Diploma -
Walnut Grove High School
Loganville, GA05.2018
Skills
- Detail-Oriented Organization
- Communication
- Time management
- Teamwork
- Phone Etiquette
- Insurance billing
- Claim resolution
- Payment processing
- Revenue cycle management
- Customer service
- Team collaboration
- Task prioritization
- Conflict resolution
- Credit and collections
- Confidentiality maintenance
- Verbal and written communication
- Teamwork and collaboration
- Aging reports analysis
- Updating customer accounts
- Insurance verification
- Account investigation
- Creative problem solving
- Active listening
- Critical thinking
- Bill processing
- Insurance company communication
- Payment posting
- Billing cycle management
- Cash posting
- Managing delinquent accounts
- Microsoft office
- Cash application
- Problem-solving
- Account reconciliation
- Multitasking and organization
Certification
- CPR
- Fire Safety certified
- First Aid Certified
References
References available upon request.
Timeline
Pruitt Health
08.2022 - Current
Medical Answering Service
Carolyn’s Communications
04.2019 - 07.2022
Retail
Stone Mountain Pecan
09.2018 - 01.2019
Customer Service Representative
Two Men and a Truck
08.2018 - 09.2018
Customer Service Representative
Pizza Hut
06.2018 - 07.2018
Shift Leader
Duke’s Market & Nursery
08.2017 - 05.2018
High School Diploma -
Walnut Grove High School
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