Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Faldowski

Lake Alfred,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty. Driven sales professional dedicated to meeting and exceeding sales goals.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

Sherwin-Williams Paint Store
Haines City, FL
11.2023 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Greeted customers to determine wants or needs.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Developed trusting relationships with customers by making personal connections.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Provided accurate information about products, prices and services.
  • Helped customers find specific products, answered questions, and offered product advice.

Lead Sales Coordinator

Sherwin-Williams Commercial Paint Store
Aurora, CO
08.2018 - 11.2023
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Created eye-catching merchandise displays to entice customers into store.
  • Developed monthly reports summarizing sales activity and performance metrics.
  • Greeted customers to determine wants or needs.
  • Developed trusting relationships with customers by making personal connections.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Planogram Team Member

Target
Aurora, CO
10.2017 - 10.2018
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Updated existing planograms according to new product releases and seasonal changes.
  • Built effective partner store relationships to improve customer satisfaction.
  • Monitored inventory levels and adjusted planograms accordingly.
  • Developed strategies for product placement that would increase visibility and appeal.
  • Maintained accurate records of all changes made to the current planograms.
  • Analyzed customer feedback and made necessary adjustments to planograms.

Cashier

Walmart
Aurora, CO
08.2016 - 06.2017
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Balanced daily transactions on a computerized point-of-sale system.

Education

Bachelor of Arts - Psychology

University of Colorado Denver
Aurora, CO
12-2022

Associate of Arts - Psychology

Community College of Aurora
Aurora, CO
05-2020

Cherokee Trail High School
Aurora, CO
05-2017

Skills

  • Customer Service
  • Good Communication Skills
  • Problem Resolution
  • Sales Development
  • Product Sales
  • Inventory Control
  • Flexible Schedule
  • Cash Handling
  • Multi-Tasking Strength
  • POS System Operation
  • Teamwork and Collaboration

Timeline

Customer Service Specialist

Sherwin-Williams Paint Store
11.2023 - Current

Lead Sales Coordinator

Sherwin-Williams Commercial Paint Store
08.2018 - 11.2023

Planogram Team Member

Target
10.2017 - 10.2018

Cashier

Walmart
08.2016 - 06.2017

Bachelor of Arts - Psychology

University of Colorado Denver

Associate of Arts - Psychology

Community College of Aurora

Cherokee Trail High School

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Chloe Faldowski