Chloe Fawaz
Brentwood,TN
Summary
Caring and open minded guest experience professional! Over 15 years up front with customers and their needs. Fast learning team player that works well under pressure and flexible to solutions. Live to serve others.
Overview
15
15
years of professional experience
Work History
Server/Bartender
Uncle Julio's
03.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by 15-20% by upselling higher-end products to customers.
- Supported needs of 75 person wait staff who attended to specific needs of countless customers daily for upscale Mexican restaurant with social relevancy and intentionality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Earned a perfect score on corporate mystery shop to exhibit skills and competency of procedures in the restaurant.
Assistant Manager
Le Skewer-Green Olive LLC
09.2008 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Up to 10,000 per day.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
Shift Lead
Westborn Fruit Market
12.2018 - 12.2020
- Cold Case & Hot Bar opening & closing
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Trained and assisted new kitchen staff members.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Maintained high level of efficiency in fast-paced work environment.
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Prepared food items by following recipes and product directions.
- Completed all hot and cold food assignments to meet deadlines for meal preparatio
Line Cook/Prep Cook
Kings Bowl America
05.2017 - 09.2017
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Line Cook/Driver
Panera Bread
08.2016 - 01.2017
Shift Manager
McDonald's
09.2013 - 01.2016
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Demonstrated excellent customer service skills to increase customer satisfaction.
Administrative Assistant
YDream Financial Services
12.2008 - 07.2014
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Diploma -
Ravenwood High School
No Degree - Business
Nashville State Community College
Nashville, TNSkills
- Fully bilingual in Spanish & English
- Guest Relations Management
- Patron Experiences
- Natural Leadership
- Servsafe Certified
- TABC Certified
- Accurate Money Handling
- Inbound Calls
- Call Center Operations
- Staff Management
Additional Information
- Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Server/Bartender
Uncle Julio's
03.2022 - Current
Shift Lead
Westborn Fruit Market
12.2018 - 12.2020
Line Cook/Prep Cook
Kings Bowl America
05.2017 - 09.2017
Line Cook/Driver
Panera Bread
08.2016 - 01.2017
Shift Manager
McDonald's
09.2013 - 01.2016
Administrative Assistant
YDream Financial Services
12.2008 - 07.2014
Assistant Manager
Le Skewer-Green Olive LLC
09.2008 - Current
Diploma -
Ravenwood High School
No Degree - Business
Nashville State Community College
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