Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chloe Flanagan

North Tonawanda,NY

Summary

Dynamic Assistant Manager with a proven track record at Ted's Hot Dogs, excelling in employee supervision and customer service. Enhanced operational accuracy and reduced discrepancies through effective cash monitoring. Skilled in recruiting and team collaboration, fostering a motivated workforce that drives business success and cultivates a positive work environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Ted's Hot Dogs
02.2025 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Manage multiple $900+ hours per work day.

Front/Back of House Team Member

Dave and Buster
03.2024 - Current
  • Maintained and sanitized service stations, prep areas, and countertops.
  • Checked food preparation and presentation to verify quality and consistency.
  • Maintained updated certifications in food safety and sanitation regulations.
  • Assisted with training new BOH staff members on established processes and goals.
  • Followed food safety practices and sanitation guidelines.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Engaged in suggestive selling and other sales techniques.
  • Assisted wait staff with timely food delivery and guest requests.
  • Learned how to make wide variety of mixed drinks.
  • Delivered food to customers at bar and tables.
  • Checked ID cards and verified bar guests were of legal age.
  • Operated POS system to collect payments from customers.

Team Member

Tim Hortons
09.2024 - 02.2025
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Maintained productive, efficient approach to all tasks.

Crewmate/Assistant Manager

Ted's Hot Dogs
07.2019 - 03.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Worked the POS system
  • Defined clear targets and objectives and communicated to other team members.
  • Launched quality assurance practices for each phase of development
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.

Education

Penn Foster High School

Skills

  • Sales monitoring
  • Budget assistance
  • Recruiting and interviewing
  • Time management
  • Employee supervision
  • Google drive
  • Decision-making
  • Team collaboration
  • Problem-solving
  • Adaptability and flexibility
  • Customer service
  • Employee scheduling
  • Conflict resolution
  • Microsoft office expertise
  • Team leadership

Certification

  • Servsafe Training - Alcohol

Timeline

Assistant Manager

Ted's Hot Dogs
02.2025 - Current

Team Member

Tim Hortons
09.2024 - 02.2025

Front/Back of House Team Member

Dave and Buster
03.2024 - Current

Crewmate/Assistant Manager

Ted's Hot Dogs
07.2019 - 03.2024

Penn Foster High School

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