Chloe Fleming
Menasha
Summary
Results-driven and highly motivated operations leader with over 4 years of experience in the food service industry as a General Manager and 6 months as an Area Manager. Proven track record of boosting sales, managing high-performing teams, streamlining operations, and delivering exceptional customer service. Skilled in multi-unit management, staff development, inventory control, and process improvement.
Overview
4
4
years of professional experience
Work History
Area Manager
Crumbl
11.2024 - Current
- Oversaw operations for 6 Crumbl locations, ensuring consistency in performance, customer experience, and operational standards.
- Supported and coached General Managers to meet KPI's in sales, labor, and Cost of Goods.
- Collaborated with ownership on budgeting, staffing plans, and expansion strategy.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
General Manager
Crumbl
02.2021 - 11.2024
- Managed all aspects of store operations, including hiring, training, scheduling, inventory, and financial reporting
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Ensured compliance with health and safety regulations and brand standards.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Education
BBA - Integrated Studies
Alverno College
Milwaukee, WI06-2020
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Goals and performance
Timeline
Area Manager
Crumbl
11.2024 - Current
General Manager
Crumbl
02.2021 - 11.2024
BBA - Integrated Studies
Alverno College
Similar Profiles
Gianella Alvarez- ContrerasGianella Alvarez- Contreras
Batch Mixer at CrumblBatch Mixer at Crumbl
Jenica TweteJenica Twete
Shift Supervisor at CrumblShift Supervisor at Crumbl
Cheryl CovingtonCheryl Covington
Shift Lead at CrumblShift Lead at Crumbl