Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chloe Florn-Helwig

Livonia

Summary

Office/Sales Manager at Altech Doors with a proven track record in relationship building and sales expertise. Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Successfully increased sales revenue through strategic planning and effective team training. Known for empowering high-performing sales teams and fostering client loyalty, consistently exceeding targets while enhancing customer satisfaction. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Office/Sales Manager

Altech Doors
06.2017 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Attended industry events and conventions to expain sales opportunities.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Receptionist Supervisor

Associated Builders & Contractors of Southeast MI
01.2017 - 07.2022
  • Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
  • Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
  • Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
  • Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.
  • Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
  • Reduced wait times for clients with effective appointment scheduling and prioritization of tasks.
  • Ensured timely completion of administrative tasks, maintaining accurate records and documentation for the organization.
  • Organized various events and meetings, ensuring seamless coordination of logistics and clear communication among participants.
  • Maintained an orderly workspace, keeping supplies well-stocked and ensuring cleanliness throughout common areas such as waiting rooms or lobbies.
  • Supported interdepartmental collaboration through effective communication channels and proactive involvement in company initiatives.
  • Served as liaison between departments within the organization, facilitating smooth communication flow essential for successful project completion.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Retail Sales Associate

Bath & Body Works Inc.
04.2018 - 08.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Greeted customers and provided outstanding customer service.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.
  • Conducted product demonstrations to highlight features and benefits, increasing customer interest.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

No Degree - Business

Western Michigan University
Kalamazoo, MI

No Degree - Business Administration And Management

Schoolcraft College
Livonia, MI

High School Diploma -

Stevenson High School
Livonia, MI
05-2017

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Motivational skills
  • Verbal and written communication
  • Product knowledge
  • Client relationship management
  • Sales expertise
  • Positive and upbeat
  • Goal setting
  • Account management
  • Rapport and relationship building
  • Persuasive negotiations
  • Empowers high-performing sales teams
  • Business development and planning
  • Territory management
  • Territory sales management

Certification

Certified Total Door Technician

Certified Fire Door Inspector

Certified Forklift Operator

Timeline

Retail Sales Associate

Bath & Body Works Inc.
04.2018 - 08.2021

Office/Sales Manager

Altech Doors
06.2017 - Current

Receptionist Supervisor

Associated Builders & Contractors of Southeast MI
01.2017 - 07.2022

No Degree - Business

Western Michigan University

No Degree - Business Administration And Management

Schoolcraft College

High School Diploma -

Stevenson High School

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Chloe Florn-Helwig