Chloe Follins
Ocala,FL
Summary
Organized Patient Service Representative with 7 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Heart Of Florida Health Center
07.2016 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Handled approximately 20 customer service inquiries in person, via telephone and through email.
Education
Associate of Arts - Business Administration
College of Central Florida
Ocala, FL12.2010
High School Diploma -
North Marion High School
Citra, FL05.2008
Skills
- Customer Service
- Empathy and Compassion
- Computer Literacy
- Interpersonal Skills
- Active Listening
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Caring and Empathetic
- Building Rapport and Credibility
Timeline
Patient Service Representative
Heart Of Florida Health Center
07.2016 - Current
Associate of Arts - Business Administration
College of Central Florida
High School Diploma -
North Marion High School
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