- Volunteering for community initiatives to give back to local communities and make a positive impact
- Volunteering
- Avid Reader
- Fundraising Events
- Blogging
Chloe Forde
Delray Beach
Summary
Dynamic Customer Service Representative with proven expertise at Home Depot, excelling in conflict resolution and customer relations. Recognized for enhancing customer loyalty through empathetic communication and informed product recommendations. Skilled in project management and staff training, contributing to team success and operational efficiency. Committed to fostering positive client experiences and driving sales growth.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Home Depot
12.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
Secretary
Family Business
12.2020 - 02.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Associate of Arts - Communications
Palm Beach State College
Lake Worth, FL06-2025
Skills
- Project management
- Social media marketing
- Content creation
- Customer service
- Conflict resolution
- Effective communication
- Team collaboration
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Excel
- Follow-up skills
- Call management
- Staff training
- Quality control
- Multi-line phone talent
- Recordkeeping strengths
- Research
- Product promotion
- Document control
Interests
Timeline
Customer Service Representative
Home Depot
12.2021 - Current
Secretary
Family Business
12.2020 - 02.2022
Associate of Arts - Communications
Palm Beach State College
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