Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chloe Frank

Urbana,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Customer Service Training Manager

Animal Care Clinic Of Fox Valley
06.2023 - Current
  • Increased customer satisfaction scores by monitoring calls and providing real-time coaching to customer service representatives.
  • Fostered a positive team atmosphere by regularly recognizing outstanding individual performance and celebrating group accomplishments.
  • Conducted ongoing assessments of training effectiveness, adjusting content as necessary to maximize results.
  • Improved customer service quality by implementing comprehensive training programs for new and existing employees.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.

Customer Service Representative

Animal Care Clinic Of Fox Valley
08.2018 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Kennel Attendant

Animal Care Clinic Of Fox Valley
07.2017 - 08.2018
  • Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
  • Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
  • Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to veterinarians.
  • Assisted in the training of new staff members by sharing knowledge and expertise in kennel operations and animal care procedures.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.

Education

Associate of Science - Earth, Society, And Environmental Sustainability

University of Illinois At Urbana-Champaign
Champaign, IL
05.2024

Skills

  • Training delivery
  • Coaching Techniques
  • Empathy Development
  • Feedback Analysis
  • Staff Leadership
  • Software: ArcGIS Pro
  • Customer Inquiry and Response
  • Strategic thinker

Languages

English
Native or Bilingual

Timeline

Customer Service Training Manager

Animal Care Clinic Of Fox Valley
06.2023 - Current

Customer Service Representative

Animal Care Clinic Of Fox Valley
08.2018 - 06.2023

Kennel Attendant

Animal Care Clinic Of Fox Valley
07.2017 - 08.2018

Associate of Science - Earth, Society, And Environmental Sustainability

University of Illinois At Urbana-Champaign
Chloe Frank