Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Franklin

Georgetown,IN

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

14
14
years of professional experience

Work History

General Manager

Village House Coffee
12.2013 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Office Manager

Highlander Companies
11.2009 - 12.2013
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.

Education

Associate of Applied Science - Business Administration

Ivy Tech Community College
Sellersburg Indiana
05.2024

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Training and coaching
  • Team Leadership

Timeline

General Manager

Village House Coffee
12.2013 - Current

Office Manager

Highlander Companies
11.2009 - 12.2013

Associate of Applied Science - Business Administration

Ivy Tech Community College

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Chloe Franklin