Chloe Gay

- Provide professional and welcoming guest service during check-in and check-out processes

- Assist guests with luggage and personal items to ensure a positive arrival experience

- Process convenience and gift shop transactions using POS systems

- Maintain cleanliness and visual appeal of lobby and common areas

- Handle guest inquiries including tourism and local attractions

- Resolve guest concerns to maintain satisfaction

- Train and onboard two new front desk team members

- Interacted directly with customers to coordinate floral and event-related orders

- Prepared and fulfilled customer orders with attention to deadlines

- Assisted with event setup, delivery, and breakdown

- Tracked rented hard goods for inventory accuracy

- Supported multiple events simultaneously

- Trained and onboarded four new hires

- Monitored patients to ensure safety and comfort

- Responded to patient requests and communicated with medical staff

- Recorded daily visits from healthcare professionals

- Assisted with monitoring vitals when requested