Dedicated shift leader with a strong focus on enhancing customer satisfaction and team development. Proven ability to train staff effectively and resolve conflicts efficiently.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Jacksonville, FL
11.2023 - Current
Supervised daily operations, ensuring efficient service and high customer satisfaction.
Trained and mentored new team members on operational procedures and customer engagement techniques.
Managed inventory levels, reducing waste through effective stock control practices.
Implemented workflow improvements, enhancing speed of service during peak hours.
Educator
Lululemon Athletica
Boca Raton, FL
03.2026 - 05.2026
Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
Processed transactions accurately using point-of-sale systems, ensuring efficient checkouts.
Maintained knowledge of current promotions and sales to effectively communicate offers to customers.
Collaborated with team members to achieve sales targets and improve customer engagement strategies.