Chloe Gray
Los Angeles,CA
Summary
Highly motivated and reliable team player with extensive experience in the world of ecommerce and customer service. Successfully updated and maintained ecommerce websites with emphasis on SEO. Excellent time management skills. Detail oriented with the ability to work on multiple tasks at once. Knowledgeable and dedicated customer service professional with extensive experience in guest services and ecommerce industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain custom
Overview
6
6
years of professional experience
Work History
VIP Services
The Greek Theatre
Los Angeles, CA
08.2021 - Current
- Assist in creating VIP experiences for guests.
- Distribute tickets and credentials to VIPs.
- Ensure all VIP areas are set up according to plans for that specific night.
- Investigate and resolve customer inquiries and complaints quickly.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of venue and services.
Administrative Clerk | Pet Food Pantry Coordinator
Department Of Animal Services
Los Angeles, CA
12.2021 - 07.2022
- Create and manage client list for 3 pantry locations
- Enter and maintain statistics in Google Sheets
- Manage volunteer calendar and recruit volunteers to cover weekly shifts.
- Answered phones and fielded volunteer and client questions about food pantry.
- Support staff and volunteers with sorting and transporting donations.
- Manage and train volunteers during pantry prep and distribution.
- Engage with public in positive and compassionate manner.
- Assisted recipients with voucher interpretation to include type of food and allotted weight.
- Collect stories and photos each week for grant writing purposes.
Ecommerce Coordinator
The Odells
Los Angeles, CA
11.2017 - 03.2020
- Merchandised ecommerce website based on brand aesthetic and customer first mindset.
- Coordinated and assisted on ecommerce photoshoots, including: scheduled, prepped, styled and assisted with direction of photoshoots.
- Monitored product sales and manage inventory levels.
- Tracked and filed purchase orders from over 50 third party vendors.
- Customer service management, including: responding to customer inquiries and processing returns.
- Entered data, generated reports and produced tracking documents.
Store Manager
The Odells
Los Angeles, CA
03.2016 - 11.2017
- Managed inventory control, cash control and store opening and closing procedures.
- Facilitated meetings, updated colleagues on business performance, new initiatives and pertinent issues.
- Provide feedback to staff and company leaders on product and sales performance.
- Lead training in how to demonstrate excellent customer service to new staff.
- Collaborated and facilitated community events within store setting.
Education
Bachelor of Arts - Dance Performance
University of Wisconsin, Milwaukee
Milwaukee, WISkills
- Data Entry and Maintenance
- Shopify
- Acuity Scheduling
- Microsoft Office
- Excel
- Mac & PC Proficient
- Quick learner
- Highly motivated, creative, friendly and enthusiastic
- Highly Organized
- Strong Communication (Written & Verbal)
Timeline
Administrative Clerk | Pet Food Pantry Coordinator
Department Of Animal Services
12.2021 - 07.2022
VIP Services
The Greek Theatre
08.2021 - Current
Ecommerce Coordinator
The Odells
11.2017 - 03.2020
Store Manager
The Odells
03.2016 - 11.2017
Bachelor of Arts - Dance Performance
University of Wisconsin, Milwaukee
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