CHLOE GROSSMAN
CRESSEY
Summary
Organized and personable with positive, upbeat attitude and strong communication skills. Possesses solid foundation in office software and administrative tasks, including scheduling and document management. Committed to enhancing office efficiency and supporting team goals.
Developed skills in fast-paced retail environment, excelling in customer service and sales strategies. Demonstrated ability to lead teams, manage inventory, and implement effective sales techniques. Seeking to transition into new field where these transferrable skills can drive success and contribute to dynamic work environment.
Overview
3
3
years of professional experience
Work History
University Advising Center Secretary
Fresno State University
01.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Lead Sales Associate
Urban Market
08.2022 - 08.2022
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Kept detailed track of sales and customer information in company system.
- Promoted brand awareness and utilized took advantage of network connections to increase brand development.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate
Tillys
05.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
Speech-Language Pathology
California State University - Fresno
Fresno, CA05.2026
High School Diploma - undefined
Livingston High School
Livingston, CA06.2022
Skills
- Positive Customer Engagement
- Time Management
- Team Cooperation
- Customer Care
- Strong Communication and Interpersonal Skills
- Closing Procedures
- Teamwork and Collaboration
- Meeting and Exceeding Sales Goals
- Complex Problem-solving
- Multi-line phone systems
Timeline
University Advising Center Secretary
Fresno State University
01.2024 - Current
Lead Sales Associate
Urban Market
08.2022 - 08.2022
Sales Associate
Tillys
05.2022 - 08.2022
High School Diploma - undefined
Livingston High School
Speech-Language Pathology
California State University - Fresno
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