Chloe Hacker
Broken Arrow,OK
Summary
Adept Coffee Specialist with a proven track record at Dunkin Doughnuts, showcasing expertise in coffee cupping and latte artistry alongside exceptional customer service skills. Elevated average order value through strategic upselling, ensuring adherence to cleanliness standards and enhancing customer satisfaction. Fluent in American Sign Language, embodying a unique blend of technical prowess and interpersonal abilities.
Overview
2
2
years of professional experience
Work History
Coffee Expert
7Brew
Broken Arrow, Oklahoma
12.2024 - Current
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Provided excellent customer service with a friendly attitude at all times.
- Demonstrated knowledge of current trends in specialty coffee drinks and recipes.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
Hospitality Worker
Mi Ranchito Restaurants & Cantina
Olathe, KS
07.2024 - 12.2025
- Maintained knowledge of daily specials and promotions offered by the restaurant.
- Attended staff meetings to discuss upcoming events or promotions at the restaurant.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
Coffee Specialist
Dunkin Doughnuts
Stateline, Missouri
07.2023 - 03.2024
- Resolved any complaints from customers regarding quality or taste of products promptly.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Assessed customer needs and preferences to recommend coffee products.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
Education
High School Diploma -
Olathe East Highschool
Olathe, KS05-2023
Skills
- Cleanliness standards
- Coffee cupping expertise
- Latte artistry
- Water quality analysis
- Grinding
- Barista training
- Conversant in American Sign Language
- FLUENT IN American Sign Language
- Excellent memory
Affiliations
- Writing
- Reading
- Travel
Timeline
Coffee Expert
7Brew
12.2024 - Current
Hospitality Worker
Mi Ranchito Restaurants & Cantina
07.2024 - 12.2025
Coffee Specialist
Dunkin Doughnuts
07.2023 - 03.2024
High School Diploma -
Olathe East Highschool
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