Jennifer Newman
Olympia,United States
Summary
Outgoing professional bringing high enthusiasm and knowledge to customer service practices. Highly organized and detail-oriented team player with great multitasking and prioritization skills. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
28
28
years of professional experience
Work History
Crew Member
Trader Joe's
03.2020 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Orthodontic Dental Assistant
Dr. Steven Alexander
01.2015 - 12.2019
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Maintained current and accurate medical records for patients.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Maintaining privacy and HIPPA compliance for 70+ patients per day.
Dental and Orthodontic Assistant /Front Office Associate
Dr. Andrew Kapust
03.2006 - 11.2014
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Booked patient appointments and managed treatment details using industry-standard registration software.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
- Managed office schedules and calendars to coordinate administrative planning and execution.
Dental Assistant
Dr. John Walker
02.2003 - 03.2004
- Recorded patients' health histories with accuracy and attention to detail or over 70 patients per day.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
Orthodontic Dental Assistant
Dr. Kevin Moss
02.1998 - 04.2000
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment for over 60 patients per day.
Orthodontic Dental Assistant
Dr. Curtis Sapp
01.1996 - 01.1998
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for 70-80 patients daily.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Education
ATA Dental Assisting Program - Dental Assisting
South Puget Sound Community College
Olympia, WA1996
Associate of Arts -
Centralia College
Centralia, WA1994
Skills
- Google Suites
- Office Management Software
- Verbal and Written Communications
- HIPPA compliance
- Teamwork and Collaboration
- Medical Terminology
- Organizational Skills
- Adaptability and Flexibility
- Medical Records Management
- Administrative Duties
Timeline
Crew Member
Trader Joe's
03.2020 - Current
Orthodontic Dental Assistant
Dr. Steven Alexander
01.2015 - 12.2019
Dental and Orthodontic Assistant /Front Office Associate
Dr. Andrew Kapust
03.2006 - 11.2014
Dental Assistant
Dr. John Walker
02.2003 - 03.2004
Orthodontic Dental Assistant
Dr. Kevin Moss
02.1998 - 04.2000
Orthodontic Dental Assistant
Dr. Curtis Sapp
01.1996 - 01.1998
ATA Dental Assisting Program - Dental Assisting
South Puget Sound Community College
Associate of Arts -
Centralia College