Chloe Harwood
Gadsden
Summary
Dynamic professional with strong conflict resolution and team collaboration skills. Experienced in training staff and providing exceptional customer service. Committed to enhancing operational efficiency and fostering a positive work environment.
Overview
5
5
years of professional experience
Work History
Intern
Center for Better Practices in Law Enforcement
Anniston
01.2026 - Current
- Maintained positive working relationships with fellow staff and management.
- Maintained accurate records of all activities performed throughout internship period.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Maintained positive working relationships with fellow staff and management.
- Collaborated with team members to organize workshops and seminars.
Associate
T.J. Maxx
Gadsden
10.2024 - Current
- Maintained organized shelves and ensured proper product placement throughout the store.
- Provided training to new associates on store policies, procedures, and customer service techniques.
- Trained new associates on store operations, policies, and procedures.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Lead Server
The Penguin Bar and Grill
Glencoe
03.2024 - Current
- Trained new servers on restaurant policies and service standards.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Coordinated staff schedules to maintain optimal service levels during peak hours.
- Assisted with conflict resolution between staff and customers for smooth operations.
- Resolved customer complaints in a timely manner with professionalism.
- Monitored cash register operations during shifts for accuracy of transactions.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
2k/Toddler Teacher
New Beginnings Academy
Southside
10.2021 - 05.2024
- Fostered a nurturing environment to promote social and emotional growth among toddlers.
- Implemented age-appropriate activities to enhance cognitive and physical development.
- Managed classroom behavior using positive reinforcement strategies to encourage cooperation.
- Trained new staff on curriculum implementation and classroom management techniques.
- Organized and led activities to promote physical, mental and social development.
Server
Yamatos
Jacksonville
09.2023 - 01.2024
- Processed payments accurately using point-of-sale system.
- Trained new servers on restaurant policies and service standards.
- Handled customer complaints professionally to enhance dining experience.
- Provided excellent customer service to ensure satisfaction.
Team Member
The Alley
Gadsden
10.2020 - 02.2023
- Stocked inventory and replenished supplies as needed throughout the day.
- Followed health and safety guidelines to ensure a safe working environment.
- Engaged with customers to create a welcoming atmosphere in the store.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Collaborated with team members to maximize productivity and efficiency.
- Rotated through series of different stations based on team needs.
Education
Bachelor of Science - Forensic Investigations
Jacksonville State University
Jacksonville, Alabama, AL04-2026
High School Diploma -
Southside High School
Southside, AL05-2022
Skills
- Conflict resolution
- Multitasking and organization
- Fast learner
- Public speaking
- Social media posting
- Telephone etiquette
- Goal-oriented mindset
- Event planning assistance
- Teamwork and collaboration
- Strategic planning and analysis
- Attention to detail
- Scheduling
Timeline
Intern
Center for Better Practices in Law Enforcement
01.2026 - Current
Associate
T.J. Maxx
10.2024 - Current
Lead Server
The Penguin Bar and Grill
03.2024 - Current
Server
Yamatos
09.2023 - 01.2024
2k/Toddler Teacher
New Beginnings Academy
10.2021 - 05.2024
Team Member
The Alley
10.2020 - 02.2023
Bachelor of Science - Forensic Investigations
Jacksonville State University
High School Diploma -
Southside High School