Chloe Hawthorne
Downey,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Care Manager
St. Vincent Preventative Care
Los Angeles, CA
02.2025 - 02.2026
- Led care coordination efforts to optimize patient outcomes and service delivery.
- Developed and implemented individualized care plans based on patient assessments and needs.
- Collaborated with multidisciplinary teams to enhance communication and streamline care processes.
- Monitored and evaluated care programs, ensuring compliance with organizational standards and regulations.
- Provided mentorship and training to junior staff, fostering professional development in care management practices.
- Established community partnerships to expand access to resources and support for patients' holistic well-being.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Arranged transportation and documented details of discharge transition plans.
- Managed crises effectively by remaining calm under pressure while coordinating necessary resources in a timely manner.
- Coordinated appointments with healthcare professionals for routine check-ups or specialized treatments necessary for each resident''s condition.
Home health wound care M.A.
West Coast Wound And Skin Care
Burbank, CA
11.2022 - 09.2024
- Achieved effective wound care for hospice and home health patients in East and South Los Angeles through dedicated service. Delivered ultra mist therapy at patient residences, utilizing sauna wave machines to enhance healing. Improved patient comfort by skillfully positioning bedridden individuals and performing thorough wound dressing changes. Enhanced wound healing by packing with collagen alginate, medi-honey gauze, and Dakins. Promoted recovery by applying topical ointments such as Santyl, silver, and Calmoseptine. Streamlined daily operations through effective time management and task prioritization. Ensured timely supply orders and maintained accurate documentation in EMR and Excel spreadsheets. Fostered strong communication with patients and assisted healthcare providers in conducting skin assessments at assisted living centers.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Medical Assistant
Dr. Loomis Family Medicine
Los Alamitos, CA
12.2021 - 12.2022
- Assisted with front office and back office medical assistant tasks. Roomed patients and recorded vital signs in care tracker system. Collected in-house lab samples through venipuncture and butterfly techniques. Conducted in-house lab tests including glucose, lipid, and hemoglobin A1C. Processed lab samples for urinalysis and sent out urine cultures. Administered vaccines and injections while logging results in care tracker system. Performed EKGs and ear lavages. Prepared examination rooms for hormone replacement procedures and physicals/Pap smears. Maintained cleanliness of rooms and answered phone inquiries. Managed patient check-ins and check-outs, scheduled appointments, and processed referrals and imaging orders. Assisted in selling over-the-counter supplements and handled cash transactions. Verified insurance eligibility and managed faxing, scanning, filing.
Remote M.A/centralized services
Optum Care Medical Group
Signal Hill, CA
10.2020 - 07.2021
- Responsible for answering calls on Cisco for 17 different Optum doctors offices each office has three to 10 different providers, scheduling appointments for all PCP and specialists on NextGen system, running insurance, generating messages on nexgen to PCP from patients, submitting medication refill request, requesting referrals and authorizations, reading reviewed and signed off lab results to patients, faxing, customer service, packaging and mailing new patient packets, team leader of my pod, administering Covid-19 vaccines and Covid-19 nasal swab test
- Skilled at working independently and collaboratively in a team environment.
Medical Assistant
Dr. Jocelyn Zuniga Pediatrics Office
Downey, CA
03.2018 - 10.2020
- Oversaw appointment scheduling and cancellations through phone and in-person interactions. Coordinated patient information management, including insurance and billing. Facilitated patient rooming and collected vital signs and BMI measurements. Conducted comprehensive physical examinations for patients from infancy to young adulthood. Executed vision and hearing tests, including Snellen and audiograms. Administered vaccinations and performed ear lavages. Maintained accurate patient records in the online EHR system. Processed lab forms and analyzed urine samples. Managed correspondence for the doctor's office, ensuring efficient operations.
- Assisted in patient intake by collecting medical histories and verifying insurance information.
Education
Vocational Nursing -
North-West College
Long Beach, CA03-2026
Medical Assistant -
Downey Adult School
Downey, CA03-2018
General Education -
Downey High School
Downey, CA06-2015
Skills
- Managing phones
- Referral forms
- Basic insurance/billing
- Vitals
- Injections (IM, ID, SC)
- Insulin administration
- EKG
- Excellent customer service
- Wound care
- Scheduling appointments
- Numeric and Alphabetic filing
- Leger cards
- Venipuncture (multi-sample, infusion set butterfly method)
- Snellen chart
- Head to toe assessment
- Ordering Inventory
- Dressing changes
- BMI (body mass index)
- CMS 1500 forms
- Vital signs (T, P, R, B/P)
- Autoclave (sterilize, pack, wrap)
- Urinalysis
- Foley catheter
- G-tube / NG-tube
- Team Leader
- Medication administration
- Ear / Eye lavage
- Self management
- Excel spreadsheet
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
Languages
English
Native or Bilingual
Spanish
Professional Working
Certification
- LVN
- Medical Assistant
- BLS
- OSHA/HIPAA
- Microsoft
- Medical Terminology
- Keyboarding
- EHR EMR
- Drivers License
PERSONAL CHARACTERISTICS:
- Internal and External customer service
- Hard worker
- Outstanding attendance
- Punctual
- Follow chain of command
- Honest
- Technologically competent
- Problem solver
- Cooperative
- Energetic
- Friendly
- Ethical
- Loyal
- Determined
- Accountable
- Diligent and highly organized
Timeline
Lead Care Manager
St. Vincent Preventative Care
02.2025 - 02.2026
Home health wound care M.A.
West Coast Wound And Skin Care
11.2022 - 09.2024
Medical Assistant
Dr. Loomis Family Medicine
12.2021 - 12.2022
Remote M.A/centralized services
Optum Care Medical Group
10.2020 - 07.2021
Medical Assistant
Dr. Jocelyn Zuniga Pediatrics Office
03.2018 - 10.2020
Vocational Nursing -
North-West College
Medical Assistant -
Downey Adult School
General Education -
Downey High School