Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chloe Heen

Castroville,CA

Summary

Dedicated and adaptable individual with a proactive, positive attitude and the ability to learn quickly. Hard-working, detail oriented, and effectively communicative with others. Excel at time management, cleanliness, consistency, and ensuring positive customer experiences. Prepared to take on a new challenging role. Eager to contribute to a dynamic team and support organizational goals.

Overview

5
5
years of professional experience

Work History

Barista/ Barista Trainer/ Cashier

Starbucks Coffee Company
Hollister, CA
07.2019 - 01.2024
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Guided newly hired baristas through specific company policies.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Stocked shelves with merchandise when needed.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized official and off-menu coffee and tea preparations.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Managed cash register and processed transactions with accuracy and integrity.

Cashier

Uesugi Farms Pumpkin Patch
San Martin, CA
09.2018 - 10.2018
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Followed company security procedures for handling large sums of money.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Built and maintained productive relationships with employees.

Education

High School Diploma -

San Benito High School
Hollister, CA
06.2019

Some College (No Degree) -

Gavilan College
Gilroy, CA

Skills

  • Exceptional customer service
  • Timely and Productive
  • Cash Management
  • Effective Communication
  • Multitasking
  • Positive Attitude
  • Strong Organization
  • Up-selling
  • Collaborative Teamwork
  • Critical, Analytical, and Creative Thinking

Languages

  • English
  • American Sign Language

Timeline

Barista/ Barista Trainer/ Cashier

Starbucks Coffee Company
07.2019 - 01.2024

Cashier

Uesugi Farms Pumpkin Patch
09.2018 - 10.2018

High School Diploma -

San Benito High School

Some College (No Degree) -

Gavilan College

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Chloe Heen