Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Chloe Helveston

Chloe Helveston

detroit

Summary

Dynamic and dedicated server with exceptional customer service skills honed at Redcoat Tavern. Proven ability to enhance guest engagement and satisfaction through personalized service and upselling techniques. Strong cash handling expertise complemented by a solid work ethic, ensuring efficient operations in high-volume dining environments. Committed to fostering positive relationships with customers.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Motivated Worker with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Blind Owl
02.2025 - Current
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Server

Redcoat Tavern
05.2023 - 01.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Restaurant Hostess

Redcoat Tavern
02.2023 - 05.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.

Cashier/Manager

Vapor Shoppe
03.2020 - 07.2020
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.

Private Nanny

Self-employeed
03.2020 - 07.2020
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Organized engaging activities that incorporated age-appropriate educational components for cognitive development.

Education

Ferndale Highschool
Ferndale, MI

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • High volume dining
  • Allergy awareness
  • Beverage preparation
  • Server training

Certification

  • Licensed Server - [ TIPS ]

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Server

Blind Owl
02.2025 - Current

Server

Redcoat Tavern
05.2023 - 01.2025

Restaurant Hostess

Redcoat Tavern
02.2023 - 05.2023

Cashier/Manager

Vapor Shoppe
03.2020 - 07.2020

Private Nanny

Self-employeed
03.2020 - 07.2020

Ferndale Highschool

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Chloe Helveston