Chloe Henson
Newport
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
5
5
years of professional experience
Work History
Server
Pretzel Bell
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Event host, Front counter guest service and Server
Revel and Roll/Bowlero Corp
03.2022 - 06.2024
- Started as an event host responsible for greeting all group events and directing them to their rented space
- I would work closely with the host of each event providing anything they may need during their time with us
- I am responsible for all guest satisfaction surveys and my success was measured by the scores I received as well as incremental sales I was able to add on to each event
- I also serve which entails carrying trays of food and drinks to tables, accommodating requests for dietary restrictions by acting as a liaison between customers and kitchen staff, and cleaning up after guests leave
Line Specialist
Amazon
07.2022 - 10.2022
- Responsible for picking and working the line to ensure proper package destination and outbound delivery
Guest services / Host
Red Lobster Southgate MI
08.2021 - 11.2021
- Ensured guest satisfaction while dining in
- Responsible for managing waitlist, greeting all guests, cleanliness of dining room
- Assisted with carry out and catering orders
Expeditor/Host
Truago's Trenton MI
07.2020 - 08.2021
- Earned a reputation as a valuable and mentoring employee
- Responsible for managing all reservations
- Worked in the kitchen with the chef expediting all meals
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Sales expertise
- Task prioritization
Timeline
Server
Pretzel Bell
07.2024 - Current
Line Specialist
Amazon
07.2022 - 10.2022
Event host, Front counter guest service and Server
Revel and Roll/Bowlero Corp
03.2022 - 06.2024
Guest services / Host
Red Lobster Southgate MI
08.2021 - 11.2021
Expeditor/Host
Truago's Trenton MI
07.2020 - 08.2021
Similar Profiles
Jeramie LevilierJeramie Levilier
Bartender at Mission Management Group (Pretzel Bell)Bartender at Mission Management Group (Pretzel Bell)
Jeramie LevilierJeramie Levilier
Bartender at The Pretzel Bell (Mission Management Group)Bartender at The Pretzel Bell (Mission Management Group)
Kaci Sergi SergiKaci Sergi Sergi
Cashier at Philly Pretzel FactoryCashier at Philly Pretzel Factory
Tawsif AhmedTawsif Ahmed
Public Area Attendant at Hotel IntercontinentalPublic Area Attendant at Hotel Intercontinental
Charlotte SelmanCharlotte Selman
Operations lead at DineindulgeOperations lead at Dineindulge