Chloe Heron
Orlando,FL
Summary
Dynamic and adaptable professional with a proven track record in customer service excellence and conflict resolution. I excel in creating positive customer experiences, leading to significant repeat business. My approach combines empathy with efficiency, ensuring high satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
GM Documents
03.2021 - Current
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Housekeeping Room Attendant
Motel 6 Hotel
01.2019 - 02.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
Cashier and Sales Associate
Church's Chicken
03.2015 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Service Representative
Convergys
02.2015 - 08.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Winter Park High School
Winter Park, FLSkills
- Call center experience
- Conflict resolution
- Help desk support
- Data entry
- Sales support
- Customer service excellence
- Adaptability and flexibility
- Team collaboration
- Interpersonal skills
- Cash Handling
- Housekeeping
- Support services
Timeline
Customer Support Specialist
GM Documents
03.2021 - Current
Housekeeping Room Attendant
Motel 6 Hotel
01.2019 - 02.2020
Cashier and Sales Associate
Church's Chicken
03.2015 - 09.2018
Customer Service Representative
Convergys
02.2015 - 08.2015
High School Diploma -
Winter Park High School
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