Chloe Herrmann
Summary
Organized and highly motivated employee with eight plus years of client communication experience. Dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Channell Commercial Corporation
Rockwall, TX
01.2023 - 01.2024
- Supported three District and one Regional sales team members to drive growth and development for the entire East Coast.
- Established and maintained relationships with key decision makers at target companies.
- Cultivated and strengthened customer relationships to drive revenue.
- Answered incoming calls and emails, providing frontline customer support/inside sales assistance with product and service transactions.
Bail Bondsman
Action Bail Bonds
Rockwall, TX
03.2022 - 11.2022
- Secured bonds for defendants by thoroughly examining bond applications, including in depth background reports to approve applicants wishing to co-sign on bonds.
- Answered and resolved a high volume of incoming calls, questions and concerns to consistently offer quality service.
- Generated collection reports to ensure we were up to date on payments and collections.
- Prepared weekly reports to ensure we kept track of all client's on bond with our company.
Registered Dental Assistant
Goliad Dental Care
Rockwall, TX
09.2020 - 02.2021
- Supported our dentists with completing minimally invasive and advanced surgical procedures.
- Worked closely with the front office to maintain an appropriate and organized schedule for our practice that ensured full productivity.
- Sterilized instruments and equipment in accordance with established protocols.
- Greeted incoming patients, verified insurance coverage and scheduled appointments.
Registered Dental Assistant
North Texas Family and Cosmetic Dentistry
Garland, TX
09.2016 - 02.2020
Channell
- Vast knowledge of general and cosmetic dentistry, endodontics, periodontics, implantology, oral surgery, and hygiene assisting.
- Worked directly with patients chairside while also working in the front office, completing many administrative tasks.
- Knowledge in researching and verifying insurances while also getting claims processed in a timely manner.
- Knowledge of scheduling and coordination.
Licensed Funeral Director and Embalmer
Lynch Funeral Service
Greenville, TX
01.2015 - 09.2016
- Consulted with families of deceased to organize and plan funeral arrangements.
- Conducted postmortem care such as embalming and dressing the deceased for viewing or burial.
- Removed deceased from place of death and transported to funeral home.
- Monitored government regulations and standards to ensure alignment with company policies and procedures.
- Drafted professional correspondence and marketing materials.
Education
Dental Assisting
Careers in Dental Assisting
Royse City, TX11.2016
Associate of Applied Science -
Dallas Institute of Funeral Service
Dallas, TX03.2016
High School Diploma -
Royse City High School
Royse City, TX06.2014
Skills
Soft Skills: excellent communication skills- written, verbal, and listening Strong analytical, critical thinking, and decision making skills Experience with calender management, scheduling and coordinating, and preparing documents and reports
Technical Skills: Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, Oracle
Certification
- Licensed Insurance Agent- Personal lines property and casualty, State of Texas
- Licensed Funeral Director and Embalmer, State of Texas
- Notary Public, State of Texas
Timeline
Customer Service Representative
Channell Commercial Corporation
01.2023 - 01.2024
Bail Bondsman
Action Bail Bonds
03.2022 - 11.2022
Registered Dental Assistant
Goliad Dental Care
09.2020 - 02.2021
Registered Dental Assistant
North Texas Family and Cosmetic Dentistry
09.2016 - 02.2020
Licensed Funeral Director and Embalmer
Lynch Funeral Service
01.2015 - 09.2016
Dental Assisting
Careers in Dental Assisting
Associate of Applied Science -
Dallas Institute of Funeral Service
High School Diploma -
Royse City High School
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