Chloe O'Hanlon
Tahlequah
Summary
Knowledgeable Program Analyst with strong background in program analysis, consistently delivering valuable insights and recommendations. Proven track record in optimizing processes and enhancing program efficiency. Demonstrated expertise in data analysis and project management.
Overview
4
4
years of professional experience
Work History
Program Analyst
Green Country Workforce Development Board
07.2025 - Current
- Collected and analyzed workforce data to support program development initiatives.
- Developed and maintained project timelines to ensure timely completion of deliverables.
- Monitored compliance with state and federal regulations in workforce development initiatives.
- Worked with Salesforce to monitor accounts and ensure compliance with Green Country Workforce's Policies.
Executive Assistant
Green Country Workforce Development Board
06.2024 - 07.2025
- Managed scheduling and calendar coordination for executive leadership.
- Organized and maintained electronic filing systems for efficient document retrieval.
- Assisted in preparing meeting agendas and taking detailed minutes during sessions.
- Facilitated communication between departments to streamline project collaboration.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Insurance Agent
Foundever
01.2024 - 06.2025
- Developed customized insurance solutions based on client needs and market trends.
- Educated clients on policy options, and coverage details.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Administrative Secretary
NSU
09.2023 - 01.2024
- Managed scheduling and calendar coordination for the Nursing department, ensuring efficient time utilization.
- Prepared and distributed internal communications, maintaining clarity and consistency across teams.
- Oversaw office supply inventory management, optimizing procurement processes to reduce costs and waste.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Streamlined document management processes, improving access to information and reducing retrieval times.
Cashier
Sodexo Food Service
03.2023 - 09.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of checkout areas to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
Telecommunications Operator
NSU Police
05.2022 - 05.2025
- Operated telecommunications systems to ensure seamless communication across multiple channels.
- Monitored and resolved network issues promptly to maintain service reliability.
- Coordinated with technical teams to facilitate system upgrades and troubleshooting efforts.
- Maintained accurate records of telecommunications activity and equipment status for reporting purposes.
- Connected callers with appropriate professional, department, or business.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Maintained up-to-date knowledge of emergency call procedures.
Education
Bachelor of Science - Business Administration
Northeastern State University
Tahlequah, OK05-2025
Skills
- Proficient in Salesforce and MS Teams
- Proficient in Microsoft and Google Suite
- Excellent communication
- Client relationship management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Scheduling
- Advanced Excel skills
Timeline
Program Analyst
Green Country Workforce Development Board
07.2025 - Current
Executive Assistant
Green Country Workforce Development Board
06.2024 - 07.2025
Insurance Agent
Foundever
01.2024 - 06.2025
Administrative Secretary
NSU
09.2023 - 01.2024
Cashier
Sodexo Food Service
03.2023 - 09.2023
Telecommunications Operator
NSU Police
05.2022 - 05.2025
Bachelor of Science - Business Administration
Northeastern State University