Chloe Hilton

Schedule and coordinate meetings

Conduct employee performance reviews.
Develop good customer relationships.

Smooth out problems within the workplace.
Address employee and customer concerns.

Liaise between managers, customers and employees.
Provide direction to staff.

decisions, hold meetings and provide accountability.
Troubleshoot POS system.
Support ongoing learning and development of team members.
Help create and foster a respectful and inclusive team environment.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Assisted in budget preparation, ensuring alignment with financial goals.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Developed detailed plans based on broad guidance and direction.

• Assist with the complete setup and breakdown of the banquet area.
• Relay food and beverage orders.
• Maintain a high level of cleanliness and awareness of sanitary practices.
• Anticipate guests’ needs and exceed customer service expectations.
• Maintain composure in a fast-paced environment.
• Relay important information about orders, allergies and special requests to the appropriate person.
• Respond urgently and appropriately to any concerns.
• Present in professional appearance and mannerisms.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
• Set up banquet tables and chairs based on event requirements.
• Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
• Preparing tables, serving stations, or buffet tables for service
• Running food from the kitchen to the tables
• Serving food and beverage to guests at their tables or at serving stations
• Creating a pleasant atmosphere for dining and entertainment
• Communicating with colleagues to ensure a smooth event
• Providing bar service to guests, including cash and credit services
• Cleaning up after events and aiding in inventory
• Worked with banquet manager to coordinate event set up and schedule.
• Answered guest questions about event plans and food service choices.
• Upheld high standards of hygiene and cleanliness in all service areas, preventing potential health issues.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet Carrying plates of food on trays and serving guest keep glasses filled; remove each round of plates and replenish utensils Perform cleaning tasks and breakdown of service Maintain high standards of safety and to grooming and appearance standards.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Provide excellent customer servicesAlways strive towards best customer satisfactionGreet customers and present menusMake suggestions based on their preferencesTake and serve food/drinks ordersArrange table settingsKeep tables clean and tidy at all timesCheck products for quality Deliver checks and collect paymentsCooperate and communicate with all serving and kitchen staffAdhere to all relevant health department rules/regulations and all customer service guidelines