Chloe Himes
Redlands,CA
Summary
Business-minded professional with 10+ years of experience in customer relations. Demonstrates positive attitude and readiness to adapt to different situations. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
12
12
years of professional experience
Work History
Certified Substitute
Beaumont Unified School District
Beaumont, CA
01.2024 - Current
- Provided instruction in place of absent teachers, following lesson plans and instructions for classroom management.
- Supported individual students who needed additional assistance on assignments or concepts taught in class.
- Requested as substitute teacher based on excellent referrals and trusted performance.
Front Office Supervisor
The Saguaro Hotel & Spa
Palm Springs, CA
02.2016 - 01.2024
- Management and oversight of employees and scheduling.
- Resolved customer complaints promptly and courteously.
- Created and enforced all SOP's and training procedures.
Food & Beverage Manager
Redlands High School
Redlands, CA
10.2015 - 10.2021
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
Assistant Event Coordinator/Lead Customer Service
Angus McCurdy's
Yucaipa, CA
08.2014 - 12.2017
- Assisted with the planning and coordination of events, including venue selection, catering arrangements and registration.
- Developed promotional materials for events, such as flyers, brochures and posters.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Barista Supervisor
Cafe Agape
Beaumont, CA
06.2014 - 10.2015
- Identified, evaluated and trained new employees on coffee-making techniques and customer service standards.
- Ensured daily operations ran smoothly and efficiently.
- Maintained a clean, organized work environment in accordance with health codes and regulations.
Customer Service Manager
McDonald's
Beaumont, CA
07.2012 - 05.2014
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
Education
Bachelor of Science - Business
University of Redlands
Redlands, CA08-2024
AA in Communications, AS in Business Administration, And Certification in Business Management -
Crafton Hills College
Yucaipa, CA09-2022
Skills
- Exceptional Customer Service
- Billing & Accounting
- Employee Management
- Training & Oversight of New Hires
- Disciplinary Action & Coaching of Team
- Data Entry
- Sales
- Scheduling & Calendar Management
- Planning & Organization
- Event Coordination
Accomplishments
Executive Board Member for The National Society of Leadership & Success
References
References Available Upon Request
Timeline
Certified Substitute
Beaumont Unified School District
01.2024 - Current
Front Office Supervisor
The Saguaro Hotel & Spa
02.2016 - 01.2024
Food & Beverage Manager
Redlands High School
10.2015 - 10.2021
Assistant Event Coordinator/Lead Customer Service
Angus McCurdy's
08.2014 - 12.2017
Barista Supervisor
Cafe Agape
06.2014 - 10.2015
Customer Service Manager
McDonald's
07.2012 - 05.2014
Bachelor of Science - Business
University of Redlands
AA in Communications, AS in Business Administration, And Certification in Business Management -
Crafton Hills College
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