Chloe Holland

Evaluate existing systems and workflows to identify areas for optimization and implementing changes for improved results to increase productivity through strategic initiatives.

• Enhanced team performance by providing clear communication, training, reference materials and support to ensure consistent progress towards process improvement and repeatability.
• Work closely with senior leadership on critical projects through close collaboration, ensuring alignment on objectives and requirements throughout a projects lifecycle.
• Mitigate risks associated with business operations by implementing robust contingency plans with controls designed to minimize disruptions in workflow or service delivery.

• Co-Led/ Managed the Tournament of Champions- an engagement initiative designed to improve employee engagement and retention; across 11 Café's and ~140 Ambassadors.
• Apart of a Well-Managed Rotation. Leading initiatives to self identify risk events in the Cafes and Branches while also monitoring Coaches quarterly/annual reviews.
• Managing 7 Ambassadors on team projects and team meetings. Documented progress and confirmed teams awareness of tasks, goals and project timelines.
• Identified ways to improve and streamline well-managed activities in the Southeast Market and for current team.
• Optimized organizational processes by effectively managing Cafe schedule to maximize efficiency and team productivity.
• Mentor to new hires to help them get acclimated to their new position and responsibilities with consistent coaching and assisting with task prioritization.

• Enhanced customer satisfaction by efficiently resolving escalated complaints and providing appropriate solutions to deliver customized and effective solutions to clients that met unique demands.
• Supported and trained staff members to achieve and maintain top client satisfaction.
• Improved team productivity by sharing best practices and coaching colleagues on effective complaint resolution techniques.
• Reduced repeat complaints with thorough investigation of underlying issues and implementation of corrective actions.

• Recommended products to customers and suggested other options if the preferred product was unavailable.
• Ensured clients received outstanding service to not only maintain but to extend the relationship for future business opportunities.
• Sought ways to improve processes and services provided.
• Mentored in training classes and provided instructional methods to support long-term employee development and performance objectives.