Chloe Hoover
Converse,TX
Summary
Dedicated leasing consultant with extensive experience in resident services, recognized for exceptional customer service and problem-solving abilities. Proven track record of enhancing tenant satisfaction and retention through proactive engagement and effective communication. Committed to fostering positive community relationships while driving operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Town Square apartments
Converse, US
10.2022 - Current
- Generated leads and successfully converted prospects into signed leases, consistently exceeding monthly leasing goals.
- Provided exceptional customer service to residents, addressing inquiries, resolving issues, and ensuring high satisfaction levels.
- Conducted property tours for potential tenants, highlighting key features and amenities to effectively showcase the value of the property.
- Managed lease agreements from initial negotiation to signing, ensuring accuracy and compliance with company policies.
- Effectively communicated lease terms, policies, and procedures to prospective tenants in a clear and concise manner.
- Performed market research to stay updated on competitive rental rates in the area, and made pricing recommendations accordingly.
- Conducted property tours for potential tenants, highlighting key features and amenities to effectively showcase the value of the property.
- Detailed application requirements and answered questions from prospective tenants.
- Used conflict resolution skills to quickly resolve issues among residents.
- Contacted and followed up with tenants on renewal notices.
- Maintained accurate records of prospective renters, applications and leases.
- Organize resident events and community activities to foster a sense of belonging among tenants.
- Ensured timely distribution of monthly flyers.
- Shared event information through social media platforms.
- Collected contributions to boost event performance.
- Coordinated office decoration for various holidays.
- Achieved all specified LAURA conditions.
- Ensured accurate records by maintaining event logs.
- Handled document submissions promptly and efficiently.
- Organized purchase of essential items including decorations and food for successful event execution.
- Managed booking processes for vendors and community collaborators.
- Supported residents by identifying beneficial services.
- Cultivated connections with residents to enhance event turnout.
- Optimized event spending to ensure budget compliance.
Sales Representative
Pods Moving and Storage
Reno, US
01.2020 - 06.2020
- Manage high volume of phone calls and provide response to all, maintaining high quality standards of service and performance
- Sells consultative and makes recommendations to prospects and clients of the various solutions the company offers
- Assist customers with knowledge on products and services
- Coordinate with customers and avoid any discontinuation of service from their end
- Ensure optimal levels of client satisfaction at all times
Administrative Assistant
LACO Inc
Reno, US
10.2017 - 01.2018
- Administrative support - pre assembly manufacturing department
- Document and quality control, pre- and post-manufacturing: physical count/verification, engineering specification document version control, pre-shipment check
- Inventory - software tracking and physical count
- General office support
Sales Associate
Famous Footwear
Carson City, US
08.2016 - 07.2017
- Customer service; in person and by phone
- Point of sale cashier, cash and credit
- Merchandise marketing and display, inventory
Receptionist
Supercuts
Fremont, US
09.2015 - 07.2016
- Appointment and waitlist bookings
- Cashier, including daily close out balance
- Gift card sales and professing
- Merchandise - inventory purchase and maintenance of hair product stock levels, pricing and display
- Inventory of stylist supplies
- Salon sanitation maintenance; facility, tools, etc
Education
High School Diploma -
Decoto School for Independent Studies
Union City, CA06.2016
Skills
- Front Desk Management
- Office Administration
- Microsoft Excel
- Customer service
- Cash handling
- Yardi Software Experience
- Administrative Assistant
- Stock Control
- Sales Expertise
- Understanding Fair Housing Regulations
- Data Entry Skills
- Resident assistance
- Creative problem solving
- Record keeping
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Leasing Consultant
Town Square apartments
10.2022 - Current
Sales Representative
Pods Moving and Storage
01.2020 - 06.2020
Administrative Assistant
LACO Inc
10.2017 - 01.2018
Sales Associate
Famous Footwear
08.2016 - 07.2017
Receptionist
Supercuts
09.2015 - 07.2016
Driver's License
High School Diploma -
Decoto School for Independent Studies
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