Chloe Houghton
Spring,TX
Summary
Proven to elevate customer experiences at Post Oak Hotel, adept in both Forbes Five Star service standards and safe food handling. Excelled in guest engagement and sales techniques, significantly enhancing brand loyalty and operational efficiency. Skillfully managed multitasking in high-volume settings, demonstrating exceptional memory retention and customer service.
Overview
6
6
years of professional experience
Work History
Server/ Bartender/ Barista/ Event Server
Post Oak Hotel
07.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated personalized relationships with regular customers.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
Social Media Content Creator
Wake Church
06.2022 - 02.2023
- Enhanced brand awareness by creating engaging and shareable social media content.
- Managed content across multiple platforms for widest audience reach.
- Increased audience engagement through the development of tailored content for each platform.
- Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
Server/Restaurant Hostess
Local Pour
06.2020 - 07.2021
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Cashier
Rudy's Country Store And BBQ
01.2019 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Sales Associate
Tyler's
08.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products and checked store systems for merchandise at other sites.
Education
High School Diploma -
Spring High School
Spring, TX06.2020
Skills
- Forbes Five Star Trained
- Exceptional Customer Service
- Cash Handling
- Guest Engagement
- Hospitality Service Expertise
- Memory Retention
- Safe Food Handling
- Sales Techniques
Timeline
Social Media Content Creator
Wake Church
06.2022 - 02.2023
Server/ Bartender/ Barista/ Event Server
Post Oak Hotel
07.2021 - Current
Server/Restaurant Hostess
Local Pour
06.2020 - 07.2021
Cashier
Rudy's Country Store And BBQ
01.2019 - 07.2020
Sales Associate
Tyler's
08.2018 - 01.2019
High School Diploma -
Spring High School
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