Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Chloe Houtos

Saint Clair Shores,MI

Summary

Dedicated and detail-oriented bank teller with three years of experience in cash handling, customer service, and maintaining compliance with banking regulations. Proven track record of exceeding performance targets and consistently providing exceptional service to customers. Skilled in effectively managing day-to-day operations of the banking center while ensuring accuracy and efficiency. Eager to leverage my expertise and commitment to excellence to contribute to the success of Comerica Bank in a Trust Analysis Assistant role.

Overview

6
6
years of professional experience

Work History

Bank Teller

Comerica Bank
05.2021 - Current
  • Balance cash drawers accurately at end of each shift, minimizing discrepancies in financial records.
  • Manage high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Answer customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Process customer transactions promptly, minimizing wait times.
  • Resolve customer issues promptly, fostering positive relationships between Comerica bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Filing & processing cash orders for the banking center
  • Maintain consistent understanding of Comerica Banks policies, procedures, and documentation processes.

Food Service Prep & Server

Diamond Hospitality, LLC
09.2020 - 05.2021
  • Served food and beverages promptly with focused attention to each student's needs.
  • Performed opening and closing duties, ensuring the school lunch area was prepared for seamless service transitions.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote student health and safety.

Food Service Café

Atwater Bistro LLC
  • Summer job from 2017-2020
  • Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
  • Increased efficiency in the kitchen by multitasking and coordinating various tasks simultaneously.
  • Trained new staff members on proper cooking techniques, safety procedures, and equipment usage for optimal performance.

Customer Service

Retro Fitness
06.2018 - 03.2019
  • Interacted directly with customers and team members to maintain high level of customer service.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.

Education

High School Diploma -

Lutheran High School Northwest
Rochester Hills, MI
06.2019

Some College with intention to return -

Oakland University
Rochester Hills, MI

Skills

  • Professionalism and Courtesy
  • Patience and Empathy
  • Money Handling
  • Deposit and withdrawal management
  • Customer relationship development
  • Banking Software Familiarity
  • Data Entry Efficiency

Accomplishments

  • Earned several Costar awards for outstanding service.
  • Received two Promise Moments awards for following Comerica's core values and customer service.

Timeline

Bank Teller

Comerica Bank
05.2021 - Current

Food Service Prep & Server

Diamond Hospitality, LLC
09.2020 - 05.2021

Customer Service

Retro Fitness
06.2018 - 03.2019

Food Service Café

Atwater Bistro LLC

High School Diploma -

Lutheran High School Northwest

Some College with intention to return -

Oakland University

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Chloe Houtos