Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Howell

Surprise,AZ

Summary

Dynamic Customer Service Representative with a proven track record at Panda Express, excelling in complaint resolution and relationship building. Skilled in active listening, I effectively managed high-stress situations, enhancing customer loyalty and satisfaction. Committed to delivering exceptional service and maintaining professionalism in all interactions.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Panda Express
03.2021 - Current

Ensured cleanliness and organization of the make line.

Delivered exceptional service and high-quality cuisine.

Delivered exceptional cashier service, ensuring guest satisfaction.

Ensured guest comfort by maintaining a tidy lobby.

Customer Service Representative

Papa Johns
03.2021 - 12.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Howell Academy
Surprise, AZ
05.2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call experience
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Staff training

Timeline

Customer Service Representative

Panda Express
03.2021 - Current

Customer Service Representative

Papa Johns
03.2021 - 12.2021

Howell Academy
Chloe Howell