Chloe Hulme
West Bridgewater,MA
Summary
Dynamic and adaptable in the customer service industry with a proven track record at Trattoria Romana, enhancing customer satisfaction through exceptional complaint resolution and interpersonal communication. Excelled in maintaining surpassing hygiene standards and efficiently managing payment processing. Demonstrated ability resolve conflict, work in a fast pace environment, leveraging skills in problem-solving and active listening.
Overview
2
2
years of professional experience
Work History
Server/Waitress
Trattoria Romana
05.2024 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Waitress/Server/Hostess
Porticello Restaurant
11.2022 - 08.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
BBA - Business Management
University of Massachusetts, Amherst
Amherst, MA05-2027
Bachelor of Science - Biology
Bridgewater State University
Bridgewater, MA05-2027
High School Diploma -
West Bridgewater Middle-Senior High School
West Bridgewater, MA05-2023
Skills
- Complaint resolution
- Verbal and written communication
- Active listening
- Customer relations
- Adaptability and flexibility
- Payment processing
- Machine learning
- Problem-solving
- Interpersonal communication
- Requirements gathering and analysis
Timeline
Server/Waitress
Trattoria Romana
05.2024 - Current
Waitress/Server/Hostess
Porticello Restaurant
11.2022 - 08.2023
BBA - Business Management
University of Massachusetts, Amherst
Bachelor of Science - Biology
Bridgewater State University
High School Diploma -
West Bridgewater Middle-Senior High School
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