Chloe Inman
Client Service Representative
Alameda,CA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
3
3
years of professional experience
Work History
Client Service Representative
H&r Block
Alameda, CA
01.2022 - Current
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Documented customer correspondence to track requests, problems and solutions.
- Leveraged detailed knowledge to recommend and select suitable products and services.
Sales Associate
Target
Pleasant Hill, CA
06.2021 - 09.2021
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Trained new team members in cash register operation, stock procedures and customer services.
Sales Associate
Walmart
Searcy, AR
04.2020 - 05.2020
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Graphic Design/ Illustration
Solano Community College
Fairfield, CA08.2025
Skills
- Account Management
- Membership Renewals
- Customer Data Confidentiality
- Customer Account Management
- Understanding Customer Needs
- Creative Problem Solving
- POS Systems and Ordering Platforms
- Data Entry and Maintenance
- Customer Service
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Upselling Products and Services
- Sales and Upselling
- Call Volume and Quality Metrics
- Multi-Line Phone Systems
- Database Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Client Service Representative
H&r Block
01.2022 - Current
Sales Associate
Target
06.2021 - 09.2021
Sales Associate
Walmart
04.2020 - 05.2020
Graphic Design/ Illustration
Solano Community College
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