Summary
Overview
Work History
Education
Skills
Achievements
Timeline
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Chloe Jackson

Humble,TX

Summary

Upbeat, customer-focused Sales Associate with 12 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Strong leader and skilled focused on balancing safety and enjoyment for every activity. Talented in overseeing works, managing records and supervising schedules to meet business targets. Excellent customer service abilities and attention to detail in all facets of operations.

Accomplished enthusiastic about sports and writing engaging, compelling copy for diverse clients. Detail-oriented editor with commitment to accuracy and efficiency. Effortlessly coordinates sports content across multiple platforms.

Overview

11
11
years of professional experience

Work History

Brand Sales Associate

Old Navy
Houston, TX
07.2015 - Current
  • Analyzed customer feedback to improve services offered at the store.
  • Generated reports on sales data to identify opportunities for improvement.
  • Reviewed weekly stock lists from vendors to ensure availability of all products.
  • Greeted customers, answered questions and provided product information.
  • Assisted in creating displays to attractively showcase merchandise.
  • Provided customer service and handled customer complaints or concerns.
  • Maintained inventory and restocked shelves as needed.
  • Operated cash registers, processed payments and ensured accuracy of transactions.
  • Performed daily opening and closing procedures for the store.
  • Organized promotional materials such as brochures, pamphlets and flyers.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Recommended, selected and located merchandise based on customer desires.
  • Exchanged merchandise for customers and accepted returns.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Placed special orders or called other stores to find desired items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Assistant Manager of Operations

OLD NAVY
Houston, TX
09.2021 - 08.2023
  • Hiring potential employees
  • Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
  • Provided guidance to staff on operational matters, resolving issues as they arise.
  • Analyzed data to identify areas for improvement in operational performance and costs.
  • Managed budgeting activities related to operations including forecasting expenses, tracking spending, and preparing reports.
  • Organized training sessions for staff members on various aspects of operations management.
  • Maintained records of all operational activities including personnel information, inventory levels, customer service metrics.
  • Reviewed employee performance regularly providing feedback to help them reach full potential.
  • Scheduled maintenance activities for production equipment in order to minimize downtime.
  • Coached employees to work together to carry out daily functions and meet service objectives.
  • Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Monitored new employees, evaluated training programs and reported progress to supervisors.
  • Assisted with interviewing and hiring of employee team members with appropriate skills.
  • Making associates Schedule
  • Background checks
  • I9 verifications
  • Forecasting Sales each week
  • Training New Employees
  • Driving Credit Card Applications (loyalty)

MSR (PART-TIME TELLER)

InvesTex Credit Union
Houston, TX
08.2020 - 04.2021
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Answered customer inquiries regarding bank products and services.
  • Explained account information to customers in detail as needed.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Performed daily reconciliation of teller drawer within established limits.

CLICK-LIST ASSOCIATE

KROGER
Houston, TX
10.2017 - 08.2020
  • Greeted customers upon arrival and provided assistance with their ClickList orders.
  • Assisted customers in navigating the ClickList website, including selecting items, modifying order details, and submitting payment information.
  • Verified customer orders for accuracy before bagging groceries for pickup.
  • Ensured that all products were properly labeled with expiration dates prior to bagging.
  • Maintained a clean work station by sweeping floors and wiping down surfaces regularly.

ASSISTANT MANAGER

RUE 21
Houston, TX
05.2018 - 10.2018
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

RST RESIDENT SERVICE TECHNICAN

PRAIRE VIEW A&M UNIVERSITY
05.2014 - 05.2017

SALES ASSOCIATE

HOLLISTER
11.2013 - 01.2014
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.

SALES ASSOCIATE

AEROPOSTALE
11.2012 - 01.2013
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.

Education

Bachelor of Science - Kinesiology

PRAIRIE VIEW A&M UNIVERSITY
Prairie View, TX
12-2023

CNA CERTIFICATON - Nursing

LONE STAR COLLEGE
Houston, TX
03.2021

Associate of Science - Nursing

LONE STAR COLLEGE
Houston, TX
05.2019

Bachelor of Science - Kinesiology

Prairie View A & M University
Prairie View, TX
07.2017

Skills

  • Multitasking
  • Flexibility
  • Sales
  • Leadership
  • People skills
  • Microsoft Office
  • Power BI

Achievements

Customer  Recognitions Surveys

Perfect Attendance Certificate

Timeline

Assistant Manager of Operations

OLD NAVY
09.2021 - 08.2023

MSR (PART-TIME TELLER)

InvesTex Credit Union
08.2020 - 04.2021

ASSISTANT MANAGER

RUE 21
05.2018 - 10.2018

CLICK-LIST ASSOCIATE

KROGER
10.2017 - 08.2020

Brand Sales Associate

Old Navy
07.2015 - Current

RST RESIDENT SERVICE TECHNICAN

PRAIRE VIEW A&M UNIVERSITY
05.2014 - 05.2017

SALES ASSOCIATE

HOLLISTER
11.2013 - 01.2014

SALES ASSOCIATE

AEROPOSTALE
11.2012 - 01.2013

Bachelor of Science - Kinesiology

PRAIRIE VIEW A&M UNIVERSITY

CNA CERTIFICATON - Nursing

LONE STAR COLLEGE

Associate of Science - Nursing

LONE STAR COLLEGE

Bachelor of Science - Kinesiology

Prairie View A & M University

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