Chloe Jacobs
Rochester
Summary
Dynamic Vascular Access Technician at Mayo Clinic with a proven track record in enhancing team performance through effective training and strict adherence to safety protocols. Recognized for exceptional attention to detail and strong customer service skills, skilled with resolving conflicts and maintaining professionalism under pressure.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Vascular Access Technician
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
11.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Customer Service Representative
Rochester Athletic Club
05.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Childcare Provider
Project Kids
12.2021 - 12.2022
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
Education
High School Diploma -
Byron High School
Byron, MN05-2024
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Venipuncture Collections
- Capillary Collections
- Blood Cultures
- Venous Blood Gas Collections
- Arterial Blood Gas Collections
- Arterial Line Collections
- Assisted Lines
- ISTAT Machine Trained
- Glucose Machine Trained
- TEG Collections
- Trained in both Outpatient and Inpatient
- ICU Trained
- Emergency Department Trained
Certification
Vascular Access Technician Certification from Mayo Clinic School of Education
Timeline
Vascular Access Technician
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
11.2024 - Current
Customer Service Representative
Rochester Athletic Club
05.2023 - 05.2024
Childcare Provider
Project Kids
12.2021 - 12.2022
High School Diploma -
Byron High School
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