Chloe James
Olympia
Summary
Dedicated and results-oriented customer service agent offering a proven track record of delivering exceptional service and support to clients. With 5 years of experience leading teams and serving customer, I am well equipped to provide expert guidance, resolve inquiries, and ensure client satisfaction. I am committed to delivering outstanding customer experiences while adhering to industry regulations and company standards. My attention to detail, problem solving abilities, and commitment to continuous learning make me an ideal candidate for providing top-tier service.
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Medical Assistant
Squaxin Island Tribe
Shelton
04.2025 - Current
- Assisted healthcare providers with patient examinations and medical procedures.
- Managed patient records using electronic health record systems efficiently.
- Scheduled appointments and coordinated patient flow within the clinic.
Caregiver
No Worries Care
Tacoma
11.2024 - Current
- Assisted clients with daily living activities and personal care needs.
- Monitored client health and documented changes in condition.
- Provided companionship and emotional support to enhance client well-being.
Caregiver
Home Instead Senior Care Home
Olympia
03.2024 - 12.2024
- Assisted clients with daily living activities and personal care needs.
- Monitored client health and documented changes in condition.
- Provided companionship and emotional support to enhance client well-being.
Direct Support Professional
Community Resources
Olympia
08.2023 - 03.2024
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
Receiver/Electric Pallet Jack Operator
Costco
Tumwater
12.2023 - 03.2024
- Performed regular cycle counts to maintain accuracy of inventory levels.
- Adhered strictly to safety regulations while operating machinery or handling hazardous materials.
- Operated forklift safely to move products around the warehouse.
- Ensured that all safety protocols were followed at all times while working in the warehouse environment.
Caregiver
Brooks Blessing
Olympia
03.2023 - 03.2024
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Administered prescribed medications on a timely basis following care plan instructions.
Airline Customer Service Agent
JetBlue Airlines
Seattle
03.2023 - 08.2023
- Provided clients with assistance in preparing required travel documents and forms.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Printed itineraries and tickets for average of 50-100 passengers each day.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Built and maintained productive relationships with employees.
- Provided exceptional customer focused sales and support in a fast-paced call center environment, utilizing PC, internet and ACD phone technology.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Warehouse Associate
Amazon
DuPont
12.2021 - 03.2023
- Scanning, printing labels and putting packages in designated locations
- Processed requests and supply orders and pulled materials to successfully prepare orders
- Examined packages and goods for damage and notified vendors of replacement needs.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production
- Lifting packages and using proper lighting techniques of up to 40-70lbs
Caregiver
Always Caring
Tumwater
12.2021 - 01.2023
- Assisted clients with maintaining good personal hygiene
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Followed care plan and directions to administer medications
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation
- Consulted with client care team to continually update care plans
Caregiver
Korean Women's Association
Lacey
01.2021 - 12.2021
- Built strong and trusting rapport with clients and loved ones
- Maintained clean and well-organized environment for client happiness and safety
- Organized oral medications for clients following dosage and schedule requirements
- Followed safe lifting and transferring techniques to transport residents
Team Captain/Office Assistant
Merry Maids
Tumwater
08.2018 - 01.2021
- Typed, formatted and edited correspondence and other documents.
- Completed work schedules, managed calendars and arranged appointments.
- Answered phone calls and welcomed visitors to office
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Understood and followed oral and written directions
- Assisted with customer requests and answered questions to improve satisfaction.
- Service, clean, or supply restrooms
- Clean rooms, hallways, lobbies, lounges, stairways, offices and other work areas so that health standards are met
Private Caregiver
Private Care
Tumwater
01.2019 - 06.2019
- Followed care plan and directions to administer medications
- Engaged with patients and families to provide emotional support and daily living instruction
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets
- Maintained daily living standards by assisting clients with personal hygiene needs
Education
Medical Assisting
Charter College
Anchorage, AK 03.2024 - 08.2025
Some College (No Degree) - Maths And English
Tacoma Community College
Tacoma, WA04-2026
High School Diploma -
Micoud Secondary School
Micoud, Saint Lucia 07-2017
Skills
Shipping and Receiving
- Loading and Unloading
- Decision Making
- Work Order Following
- Quality Assessment and Assurance
- Meal Preparation
- Community Activities
- Time Management
- HIPAA Compliance
- PPE Usage
- Customer Service
- Critical thinking
- Computer Proficiency
- Attention to detail
- Computer skills
- Sales and Marketing Skills
- Teamwork
- Communication Skills
- Problem Solver
- Medical assisting
- Patient care
- Inventory management
- Data entry
- Team collaboration
- Specimens collection and processing
- Electronic health records
- Procedure assistance
- Phlebotomy
- EKG set up and monitoring
- Certified in basic life support (BLS)
Language
Saint Lucian French Creole/ Patois
Timeline
Medical Assistant
Squaxin Island Tribe
04.2025 - Current
Caregiver
No Worries Care
11.2024 - Current
Caregiver
Home Instead Senior Care Home
03.2024 - 12.2024
Medical Assisting
Charter College
03.2024 - 08.2025
Receiver/Electric Pallet Jack Operator
Costco
12.2023 - 03.2024
Direct Support Professional
Community Resources
08.2023 - 03.2024
Caregiver
Brooks Blessing
03.2023 - 03.2024
Airline Customer Service Agent
JetBlue Airlines
03.2023 - 08.2023
Warehouse Associate
Amazon
12.2021 - 03.2023
Caregiver
Always Caring
12.2021 - 01.2023
Caregiver
Korean Women's Association
01.2021 - 12.2021
Private Caregiver
Private Care
01.2019 - 06.2019
Team Captain/Office Assistant
Merry Maids
08.2018 - 01.2021
Some College (No Degree) - Maths And English
Tacoma Community College
High School Diploma -
Micoud Secondary School