Chloe Jamison
Willoughby,OH
Summary
Results-oriented Hospitality Professional with extensive experience enhancing guest experiences in fast-paced environments. Expertise in customer service, effective communication, and upselling strategies, driving increased sales and satisfaction. Proven ability to manage multiple tasks, address customer inquiries, and maintain organized workspaces.
Overview
10
10
years of professional experience
Work History
Server
BRox
03.2024 - Current
- Enhanced guest satisfaction through exceptional customer service and prompt issue resolution.
- Boosted customer experience by maintaining extensive menu knowledge and daily specials.
- Coordinated with kitchen staff for accurate and timely meal deliveries.
- Trained new servers on efficient service protocols and restaurant best practices.
- Optimized service delivery by overseeing table assignments during peak hours.
- Cultivated strong relationships with regular customers, fostering loyalty and repeat visits.
Childcare Lead Teacher
Little Scholars Child Development Center
02.2024 - 09.2025
- Fostered cognitive and social development through engaging lesson plans.
- Promoted physical and emotional growth through daily educational activities.
- Monitored developmental milestones by assessing children's progress through observations.
- Updated parents on children's progress and addressed concerns collaboratively.
- Trained new staff in effective classroom management and educational techniques.
- Ensured classroom safety by supervising the environment and adhering to health regulations.
Server Manager
Angelos Pizzeria And Restaurant
08.2016 - 12.2023
- Elevated service quality by supervising daily operations and optimizing workflows.
- Enhanced new server performance through effective training and mentorship programs.
- Optimized staffing schedules to ensure peak hour coverage and service efficiency.
- Boosted dining experience by implementing customer feedback systems for continuous improvement.
- Ensured accurate order delivery by closely coordinating with kitchen staff during service.
- Reduced inventory waste through diligent monitoring and proactive management strategies.
Cashier
TJ Maxx, TJX Companies
01.2022 - 02.2023
- Enhanced checkout efficiency by implementing effective POS strategies during peak hours.
- Increased customer satisfaction through prompt issue resolution and accurate transaction processing.
- Optimized merchandise organization by restocking shelves and maintaining attractive displays.
- Ensured store cleanliness and safety compliance by monitoring environment consistently.
- Contributed to team sales goals by collaborating effectively with coworkers.
- Improved cash handling accuracy by maintaining balanced cash drawer and daily reports.
Supervisor
Alpine Valley Ski Resort
11.2015 - 03.2022
- Enhanced guest experiences by overseeing daily ski resort operations.
- Trained staff on safety and customer service best practices for improved performance.
- Implemented process improvements, reducing wait times and increasing operational efficiency.
- Optimized resource allocation through effective scheduling during peak seasons.
- Developed training materials, ensuring consistent service standards across all teams.
- Collaborated with management to assess performance metrics and identify improvement initiatives.
Education
Bachelor of Science - Psychology
Cleveland State University
Cleveland, Ohio, OH12-2025
Associate of Arts -
Lakeland Community College
Willoughby, OH12-2022
High School Diploma -
West Geauga High School
Chesterland, OH06-2017
No Degree - Medical Technology
Mayfield High School
Mayfield Heights, OH05-2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales techniques
- Order accuracy
- Supply restocking
- Suggestive selling
- Guest relations management
- Point of sale operation
- Allergy awareness
- Order management
- Task prioritization
- Item promotion
- Foreign language proficiency
- Classroom organization
- CPR training
- Documentation and reporting
- Project-based learning
- Special needs support
- Art and music integration
- Literacy development
- Physical activity promotion
- Outdoor learning
- Science exploration
- Language development
- Child assessment
- Instructional skills
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Money handling
- Reliability and punctuality
- Organization
Languages
Spanish
Limited Working
Italian
Limited Working
Timeline
Server
BRox
03.2024 - Current
Childcare Lead Teacher
Little Scholars Child Development Center
02.2024 - 09.2025
Cashier
TJ Maxx, TJX Companies
01.2022 - 02.2023
Server Manager
Angelos Pizzeria And Restaurant
08.2016 - 12.2023
Supervisor
Alpine Valley Ski Resort
11.2015 - 03.2022
Bachelor of Science - Psychology
Cleveland State University
Associate of Arts -
Lakeland Community College
High School Diploma -
West Geauga High School
No Degree - Medical Technology
Mayfield High School