Chloe Jean
Brooklyn
Summary
Diligent Patient Care Coordinator with solid background in enhancing patient satisfaction and streamlining communication between patients and healthcare providers. Proven track record of implementing patient-centered initiatives that improve overall care experience. Demonstrated ability to effectively manage patient feedback and coordinate with healthcare teams to address concerns promptly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Experience Coordinator
MaxWell Medical
04.2025 - Current
- Managed patient scheduling and appointment coordination for a busy medical practice
- Collaborated with healthcare providers to coordinate diagnostic tests, procedures, and surgeries for patients
- Maintained confidentiality of patient information in compliance with HIPAA regulations
- Scheduled follow-up appointments for patients based on provider recommendations
- Provided administrative support by managing phone calls, emails, and other correspondence related to patient care
- Supported the front desk team by greeting patients, checking them in/out, collecting payments, etc
- Trained new staff members on office procedures and software systems used for appointment scheduling and record-keeping
- Improved patient satisfaction scores by implementing strategies such as reducing wait times
- Collaborated with medical staff to develop efficient workflows that optimized patient flow through the clinic
- Coordinated patient feedback initiatives to enhance service quality and satisfaction.
- Developed training materials for staff on patient engagement best practices.
PCA
Home Health Aid
07.2023 - 11.2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team members.
- Documented patient progress and maintained accurate health records.
- Provided emotional support to patients and families during care processes.
Administrative Assistant
Northwell Health
12.2024 - 03.2025
- Coordinated and organized company events, including conferences, seminars, and team-building activities
- Prepared and edited correspondence, reports, presentations, and other documents as needed
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
EKG Technician
Carewell Health Center
11.2023 - 01.2024
- Conducted EKG tests to monitor heart activity and identify abnormalities.
- Analyzed and interpreted EKG results for accurate diagnosis.
- Collaborated with healthcare teams to develop patient care plans based on EKG findings.
- Ensured equipment functionality through regular maintenance and calibration of EKG machines.
Library Administrative Assistant
The New York Public Library
02.2020 - 07.2021
- Putting books and other items back where they belong. As well as making sure that items on the shelf are in the correct order. Doing this job, you must be able to lift, bend, and reach. Library pages assist with administrative tasks, including making copies and delivering books to the other side of the library.
- Organized and shelved library materials according to established classification systems.
- Assisted patrons with locating resources and utilizing library services.
- Collaborated with staff on inventory management and resource allocation processes.
- Processed new arrivals, ensuring accurate labeling and cataloging for accessibility.
- Trained new team members on shelving techniques and customer service protocols.
Front Desk Receptionist
Assembly member Diana Richardson Office
05.2019 - 08.2019
- Kept common areas clean and neat for optimal operations Built productive relationships with staff, kids and families Planned and conducted community activities such as workshop, back to school annual program Performed clerical duties, including registering participants and answering specific event inquiries Went door to door handing out resources in the community
Education
EKG Technician - Technical school
Genesis Training Center
Elmhurst, NY11.2023
High school diploma - undefined
Union Square Academy Of Health Sciences
New York, NY06.2020
Certificate of Technical Studies - Health Administration
GRACE INSTITUE
12-2025
Skills
- Front desk
- Medical terminology
- Medical payment processing
- French
- Electronic health records (EHR) management
- Health insurance knowledge
- Time management
- Hospital experience
- Allscripts
- Private practice experience
- Training & development
- Oracle Health
- Medical insurance coverage verification
- Microsoft Excel
- Writing Skills
- Microsoft Office
- CPR
- Community care (work setting)
- Haitian Creole
- Epic
- Managing patient records
- Computer skills
- Communication skills
- Medical software
- Medical administrative support - Medical administrative support experience (3-5 years)
- Availity
- Microsoft Word
- Leadership
- Medical scheduling
- Clerical Experience
- Clerical experience
- Handling patient inquiries
- Administrative experience
- Patient registration
- Administrative support
- Patient engagement strategies
- Health record management
Certification
- EKG Certification October 2023 to Present
- Driver's License
- First Aid Certification
- CPR Certification
- First Aid Certification November 2023 to November 2024
- BLS Certification
Languages
Haitian Creole
English
Bilingual
Timeline
Patient Experience Coordinator
MaxWell Medical
04.2025 - Current
Administrative Assistant
Northwell Health
12.2024 - 03.2025
EKG Technician
Carewell Health Center
11.2023 - 01.2024
PCA
Home Health Aid
07.2023 - 11.2025
Library Administrative Assistant
The New York Public Library
02.2020 - 07.2021
Front Desk Receptionist
Assembly member Diana Richardson Office
05.2019 - 08.2019
High school diploma - undefined
Union Square Academy Of Health Sciences
EKG Technician - Technical school
Genesis Training Center
Certificate of Technical Studies - Health Administration
GRACE INSTITUE