Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chloe Jimmerson

Event Sales Coordinator
Houston,TX

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

4
4
years of professional experience

Work History

Event Sales Coordinator

Safari Texas Ranch
04.2022 - Current
  • Boosted event sales by developing and implementing strategic marketing plans.
  • Increased client retention through exceptional relationship management skills.
  • Managed complex events, ensuring seamless execution and positive customer experiences.
  • Coordinated with vendors to secure competitive pricing and timely delivery of services.
  • Streamlined communication between clients, team members, and vendors for efficient event planning.
  • Negotiated contracts with clients, securing favorable terms for both parties involved.
  • Generated leads through targeted outreach efforts and participation in industry events.
  • Designed customized proposals tailored to each client''s unique needs and budget constraints.
  • Collaborated closely with cross-functional teams to execute large-scale events successfully.
  • Delivered exceptional customer service, resulting in repeat business from satisfied clients.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Set up appointments with potential and current customers to promote new products and services.
  • Prepared pricing agreements and contracts to close sales.
  • Used consultative sales approach to understand and meet customer needs.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Prospected new sales leads from directories, referrals and partners.
  • Proactively managed client correspondence and recorded tracking and communications.

Office Assistant/Social Media Manager

Ets Lash Studio
06.2020 - 04.2022
  • Increased appointment setting success by developing targeted call lists based on potential client needs.
  • Enhanced customer relationships through timely and professional follow-ups with prospective clients.
  • Streamlined the scheduling process by implementing an efficient online booking system, resulting in improved organization.
  • Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
  • Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
  • Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
  • Displayed excellent problem-solving skills in addressing scheduling conflicts or other logistical challenges that arose during the appointment setting process.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered phone calls and answered questions from potential customers.
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Entered daily data in computer systems and documented office activities.
  • Communicated with management to provide feedback on value and productiveness of appointment setting process.
  • Addressed client inquiries and updated database information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Developed targeted advertising campaigns, driving website traffic and generating leads.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.

Customer Service Representative

Vivamacity LLC
08.2019 - 06.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved accounting, service and delivery concerns.

Education

High School Diploma -

Cypress Falls High School
Houston, TX
05.2009

Skills

  • Event coordination
  • Analytical thinking
  • Sales strategy development
  • Goal-oriented mindset
  • Attention to detail
  • Industry trends awareness
  • Problem-solving aptitude
  • Strong communication
  • Effective negotiation
  • Time management
  • Organizational skills
  • Product knowledge
  • Upselling techniques
  • Microsoft Office Suite

Timeline

Event Sales Coordinator

Safari Texas Ranch
04.2022 - Current

Office Assistant/Social Media Manager

Ets Lash Studio
06.2020 - 04.2022

Customer Service Representative

Vivamacity LLC
08.2019 - 06.2020

High School Diploma -

Cypress Falls High School
Chloe JimmersonEvent Sales Coordinator