Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Johnson

Kansas City,MO

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Versatile receptionist offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs.

Overview

6
6
years of professional experience

Work History

Server Shift Leader

IHOP
05.2023 - 10.2023
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Direct Care Support

Pillar Residential Opportunities
07.2022 - 02.2023
  • Administered medication as directed by physician.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Remained alert to problems or health issues of clients and competently responded.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented vitals, behaviors, and medications in client medical records.
  • Monitored and assisted residents through individual service plans.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Lead Receptionist

Animal Clinic Of Kalispell
08.2021 - 04.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Cashier Team Lead

Chick-fil-A
08.2020 - 09.2021
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Operated POS cash register and equipment to collect payments.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Server

Applebee's Grill + Bar
02.2019 - 07.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Carhop Server

Sonic
02.2018 - 08.2018
  • Answered guest questions and promoted special products.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Memorized orders and maintained accuracy in high-traffic times.
  • Balanced orders on trays and delivered them to cars.

Ride Operator

Worlds Of Fun Amusement Park
09.2017 - 01.2018
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Monitored passengers and ride operations and enforced safety regulations.
  • Operated rides and attractions according to written guidelines to reduce injuries.

Education

High School Diploma -

Van Horn High School
Independence, MO
05.2019

Skills

  • Assignment Delegation
  • Menu Presentation
  • Human Resource Management
  • Customer Service Management
  • Customer Service Management
  • Staff Training
  • Workflow Coordination
  • Daily Reporting

Timeline

Server Shift Leader

IHOP
05.2023 - 10.2023

Direct Care Support

Pillar Residential Opportunities
07.2022 - 02.2023

Lead Receptionist

Animal Clinic Of Kalispell
08.2021 - 04.2022

Cashier Team Lead

Chick-fil-A
08.2020 - 09.2021

Server

Applebee's Grill + Bar
02.2019 - 07.2019

Carhop Server

Sonic
02.2018 - 08.2018

Ride Operator

Worlds Of Fun Amusement Park
09.2017 - 01.2018

High School Diploma -

Van Horn High School

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