Chloe Jones
Clarksville,TN
Summary
Professional network analyst prepared for senior-level responsibilities. Adept at designing, implementing, and managing complex network systems to ensure optimal performance. Strong focus on team collaboration and achieving results, with reliability and adaptability to changing needs. Expertise in network security, troubleshooting, and optimizing network infrastructure.
Overview
6
6
years of professional experience
Work History
Senior Network Analyst
US Army
07.2023 - Current
- Optimized network performance by conducting in-depth assessments and implementing necessary upgrades.
- Initiated cost-saving measures by identifying opportunities for consolidation or elimination of under-utilized hardware resources.
- Decreased response times for troubleshooting requests, enhancing end-user satisfaction levels.
- Served as a key point of contact during high-priority incidents, coordinating with stakeholders and resolving issues in a timely manner.
- Enhanced system reliability by designing and executing comprehensive network maintenance plans.
Information Technology Support Specialist
US Army
11.2022 - 07.2023
- Demonstrated versatility through supporting various hardware devices, software applications, and operating systems in a rapidly changing IT environment.
- Collaborated closely with cross-functional teams to address technology-related challenges impacting other departments within the organization effectively.
- Increased user satisfaction by implementing new processes for IT ticket tracking and resolution.
- Improved team collaboration by designing, configuring, and maintaining communication platforms such as email servers and instant messaging applications.
- Diagnosed and troubleshot hardware, software and network issues.
Event Coordinating President
US Army
02.2021 - 12.2022
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Delivered operational excellence by optimizing resources, processes, and overall cost structure.
- Launched new products successfully into the market after meticulous research, planning, and marketing campaigns.
- Built a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles.
Network Communication System Operator
US Army
10.2019 - 02.2021
- Spearheaded training initiatives for junior staff, fostering professional growth opportunities within the team.
- Enhanced system efficiency by implementing and optimizing monitoring tools and methodologies.
- Continuously improved the security posture of systems through regular vulnerability assessments and patch management efforts.
- Delivered prompt resolutions to user-reported issues, resulting in increased customer satisfaction levels.
- Maintained network users, mail accounts and directories to optimize network security.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Sales Associate
Eddie Bauer
11.2018 - 05.2019
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Bachelor of Science - Cyber Security
American Military University
03.2027
Java Programming
Norfolk Technical Center
Norfolk, VA06.2019
High School Diploma -
Maury High School
Norfolk, VA06.2019
Skills
- Network Security Management
- Project management abilities
- Time management and prioritization
- Network Troubleshooting
- Strong Team Building Leadership
- Organizational and Attentive Leadership
Accomplishments
- Provided Tier 1 network-monitoring services on multiple platforms while providing excellent customer service for more than 500 users.
- Supervised team of 20 staff members.
- Awarded Military Outstanding Volunteer Service Medal
- Awarded Army Accommodation Medal 3 times
- Awarded Army Achievement Medal twice
Timeline
Senior Network Analyst
US Army
07.2023 - Current
Information Technology Support Specialist
US Army
11.2022 - 07.2023
Event Coordinating President
US Army
02.2021 - 12.2022
Network Communication System Operator
US Army
10.2019 - 02.2021
Sales Associate
Eddie Bauer
11.2018 - 05.2019
Bachelor of Science - Cyber Security
American Military University
Java Programming
Norfolk Technical Center
High School Diploma -
Maury High School
Similar Profiles
Trevar ShelleyTrevar Shelley
11b at US Army11b at US Army
Mitchell GutgsellMitchell Gutgsell
Army Officer at US ArmyArmy Officer at US Army
Alexander TorralvaAlexander Torralva
U.S. Army Recruiter at US ArmyU.S. Army Recruiter at US Army
Reid MemeringReid Memering
Explosive Handler at US ArmyExplosive Handler at US Army
James PattersonJames Patterson
Senior Network Communication Systems Specialist at United States Army, Active DutySenior Network Communication Systems Specialist at United States Army, Active Duty