Chloe Jones
Newnan,GA
Summary
Dynamic sales leader with proven success at Power Wellness, excelling in customer service leadership and B2C sales. Adept at mentoring teams and driving engagement, I foster collaboration to achieve goals. My strategic approach to CRM utilization and customer feedback analysis has significantly enhanced satisfaction and retention rates.
Energetic and adaptable individual well-suited for Management Training role with positive and proactive approach. Adept in organizational behavior and human resource management, coupled with strong analytical and communication skills. Committed to driving team success and enhancing operational efficiency.
Overview
7
7
years of professional experience
Work History
Lead Inside Sales Representative
Power Wellness
12.2023 - Current
- Assisted in managing customer inquiries and sales orders through various communication channels.
- Developed familiarity with CRM systems to track leads and manage follow-ups effectively.
- Supported senior sales representatives by preparing presentations and product information for client meetings.
- Collaborated with team members to strategize on improving customer engagement and retention efforts.
- Set weekly goals for individual team members that fostered accountability towards meeting or exceeding assigned targets.
- Mentored junior sales representatives, improving overall team performance and cohesiveness.
Key Holder/Server
Fairway Social
02.2023 - 05.2025
- Managed daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored new staff on company policies and procedures.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Delivered exceptional customer service to enhance guest satisfaction and retention.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Resolved customer complaints effectively, enhancing overall dining experience and satisfaction levels.
Customer Service Supervisor
Power Wellness
10.2022 - 12.2023
- Supervised daily operations, ensuring high standards of customer service and team performance.
- Trained and mentored staff, fostering skill development and enhancing team efficiency.
- Resolved escalated customer issues, implementing solutions to improve satisfaction rates.
- Analyzed customer feedback, identifying trends to enhance service delivery and operational processes.
- Conducted regular team meetings to communicate updates and promote a cohesive work environment.
Gym Manager/Coach
Fit Body Boot Camp
09.2018 - 09.2022
- Managed daily gym operations, ensuring optimal member experience and facility maintenance.
- Developed and implemented staff training programs to enhance service quality and team performance.
- Oversaw scheduling and staffing needs, aligning resources with peak usage times for efficiency.
- Established marketing initiatives to boost membership engagement and retention rates effectively.
- Coordinated fitness programs and classes, fostering community involvement and participation growth.
- Analyzed member feedback to refine services, improving overall satisfaction and loyalty.
- Interviewed and hired gym staff for various roles.
- Led team meetings to foster collaboration, set goals, and review progress toward objectives.
Education
Master of Arts - Sports Administration
Central Michigan University
Mount Pleasant, MIBusiness Administration
Georgia State University
Atlanta, GASkills
- Collaboration and teamwork
- Service management
- Building rapport
- B2C sales
- Leadership experience
- Customer service
Timeline
Lead Inside Sales Representative
Power Wellness
12.2023 - Current
Key Holder/Server
Fairway Social
02.2023 - 05.2025
Customer Service Supervisor
Power Wellness
10.2022 - 12.2023
Gym Manager/Coach
Fit Body Boot Camp
09.2018 - 09.2022
Master of Arts - Sports Administration
Central Michigan University
Business Administration
Georgia State University
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