Chloe Jordan
Camden,SC
Summary
Personable, outgoing, and solution-oriented individual with over 10 years of experience in service, support, and leadership roles. Solid team player dedicated to establishing rapport with clients/customers. Motivated and devoted to creating and upholding an upbeat and positive workplace with a passion for building relationships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Coastal Chevrolet Cadillac Nissan
Myrtle Beach, SC
02.2024 - 10.2024
- Generated leads through cold calling, networking, referrals and other methods.
- Developed key customer relationships to increase sales.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Greeted customers and provided excellent customer service.
- Provided accurate information to customers on products and services offered.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Scheduled follow-up appointments for customers when necessary.
- Performed data entry into computer systems accurately and efficiently.
- Verified that customer accounts were up to date with all required documents.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
- Ensured compliance with company standards related to BDC operations procedures and processes.
- Participated in team meetings to discuss best practices for BDC operations.
- Tracked daily performance metrics including number of calls handled per hour, day, week, month.
- Managed multiple tasks simultaneously while maintaining accuracy.
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Maintained electronic customer database to round up repeat business.
Shift Leader
Starbucks
Columbia, SC
05.2020 - 09.2023
- Supervise and lead employees to maintain productivity and customer service levels
- Optimize productivity by placing skilled staff in key areas throughout their shift
- Handle partner conflicts
- Observe employee performance and give feedback/praise when necessary
- Educate customers on our products and promotions to help boost sales
- Coach team members to reduce workplace accidents
- Prepare bank deposits
- Help to raise customer connection scores by implementing proper planning for the day
- Implementing speed and efficiency to bring drive thru times down by 50%
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Shift Leader
Walgreens
CAMDEN, South Carolina
04.2012 - 04.2020
- Handled customer conflicts
- Resolved employee inquiries
- Trained employees for new positions
- Set clear goals for team members
- Educated customers on promotions to enhance sales.
- Maintained clean, adequately stocked and organized store
- Greeted customers and helped with product questions, selections, and purchases
- Opened and closed store independently when needed and prepared nightly bank drop for manager
- Handled paperwork and office organization when manager was absent
Education
Bachelor of Arts - Psychology
Columbia College
Columbia, SC05.2022
Associate of Arts -
Central Carolina Technical College
Sumter, SC05.2016
Skills
- Safety processes and procedures
- Daily workflows
- Cash Handling
- Sales expertise
- Leadership experience
- Relationship Building
- Customer service skills
- Conflict resolution
- Time management
- Team Supervision
- Decision-making
- Multitasking
- Coffee expertise
- Safe food handling practices
- Espresso machine operation
- Problem-Solving
- POS Deletions
- Organizational Skills
- Speedy and efficient
- Reliable & Trustworthy
Certification
- Notary public
Timeline
Sales Coordinator
Coastal Chevrolet Cadillac Nissan
02.2024 - 10.2024
Shift Leader
Starbucks
05.2020 - 09.2023
Shift Leader
Walgreens
04.2012 - 04.2020
Bachelor of Arts - Psychology
Columbia College
Associate of Arts -
Central Carolina Technical College
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