CHLOE KARLONIS
St. Petersburg,FL
Summary
Certified Veterinary Technician seeking a career change working remotely. Highly organized, self-motivated and proficient with customer communication. Ability to work with customers through phone, chat and email.
Overview
8
8
years of professional experience
Work History
Certified Veterinary Technician
Central Animal Hospital
11.2021 - Current
- Managed adjoining veterinary supply shop that sold medications, animal food, and pet equipment.
- Performing diagnostic tests, including x-rays and blood tests, restraining animals, administering medications and vaccines, preparing animals for surgery including administering anesthesia and sterilizing instruments, assisting veterinarian during surgery, cleaning and bandaging wounds, updating animal medical records, cleaning and organizing examination rooms, patient-client education.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Scheduling appointments and taking phone calls.
Veterinary Technician
Dale Mabry Animal Hospital
10.2020 - 10.2021
- Performing diagnostic tests, including x-rays and blood tests, restraining animals, administering medications and vaccines, preparing animals for surgery including administering anesthesia and sterilizing instruments, assisting the veterinarian during surgery, cleaning and bandaging wounds, updating animal medical records, cleaning and organizing examination rooms, patient-client education. Answering phone calls, scheduling appointments.
Veterinary Technician
Blake Veterinary Hospital
01.2017 - 01.2020
- Performing diagnostic tests, including x-rays and blood tests, restraining animals, administering medications and vaccines, preparing animals for surgery including administering anesthesia and sterilizing instruments, assisting the veterinarian during surgery, cleaning and bandaging wounds, updating animal medical records, cleaning and organizing examination rooms, patient-client education. Answering phone calls, scheduling appointments.
Customer Service Cashier
Dunham's Sports
01.2015 - 01.2016
- Scan items and receive payment, greet customers when entering or leaving store, resolve customer complaints, maintain clean and tidy checkout area, bag items carefully, make sales referrals, cross-sell products and introduce new ones, handle cash, credit or check transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
Education
Associate degree - Veterinary Medicine
YTI Career Institute
2017
Associate - Arts in general studies
Lehigh Carbon Community College
Tamaqua, PA2015
Skills
- Problem solving
- Critical thinking
- Flexibility
- Communication
- Team work
- Customer service
- Leadership
- Time management
Timeline
Certified Veterinary Technician
Central Animal Hospital
11.2021 - Current
Veterinary Technician
Dale Mabry Animal Hospital
10.2020 - 10.2021
Veterinary Technician
Blake Veterinary Hospital
01.2017 - 01.2020
Customer Service Cashier
Dunham's Sports
01.2015 - 01.2016
Associate degree - Veterinary Medicine
YTI Career Institute
Associate - Arts in general studies
Lehigh Carbon Community College